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As an educated wordsmith I am proven to be creative, innovative and analytical. I have gained leadership experience in a media publication, and more than 8 years in customer service.
• Be the face of the agency and greet all visitors in a professional and warm manner. • Answer all telephone enquiries using a switchboard. • Manage small events within the company such as workshops, client meetings, company parties, charity events, etc. • Provide PA duties for management team members as required. This includes expenses, diary management etc.
• Daily management and coordination of staff and store procedures. • Meet monthly sales targets and handle budget. • Recruit and train staff. • Provide industry leading customer service. • Handle customer enquires and arising customer complains as needed. • Maintain and execute the visual mechanising expectations to high company standard.
• Management of staff and store. • Provided personalized face-to-face customer service. • Maintained target sales results. • Handled money and premises presentation.
• Writing copy for both story and promotional information. • Generate, organise and distribute content topics. • Managing the smooth running of the editorial, design and photography teams. • Organise schedule and deadlines.