A well-presented and efficient individual with the ability to work independently in a changing and multi-tasking environment with numerous and competing deadlines. Highly astute and responsible whilst consistently striving to achieve meticulous standards of work. Quick learner with strong work ethic, team-spirited, self-motivated and reliable.
Event Management • Managing 24+ conferences, lectures, seminars, receptions and other Society events amongst various aviation and aerospace industry disciplines • Working as the society point of contact for up 12 Specialist Committees; including the booking of meeting rooms and minute taking and distribution amongst other administrative tasks • Developing and maintaining relationships with industry professionals • Liaising with sponsors in order to secure sponsorship for the Society’s calendar of events • Speaker liaison; confirming speakers for conferences, securing speaker information, managing event registration and distributing post-event proceedings • Developing all event programmes, biographies and synopsis using InDesign • Developing event adverts using InDesign • Editing the website and creating new web pages using Umbraco website software • Completing venue sheets and running orders for events • Managing event budgets and meeting targets in line with prospected yearly targets • Providing excellent customer service to delegates and speakers • Marketing events through email • Managing contracts and quotes from external suppliers • Directing the Event Administrator in order to ensure all relevant event admin has been completed Administration / Event Administration • Processing merchandise orders on Amazon and Microsoft CRM • Creating new records, managing and updating the internal database through Microsoft CRM • Completing a grant application for conferences • Taking bank payments and issuing invoices • Taking delegates bookings over email and telephone
● Delegate registration & communication; handling incoming enquiries and registrations for the summits, email marketing, processing payments, issuing invoices ● Sponsorship communication and procurement: regular communication with sponsors/exhibitors; providing information on fees, sponsorship packages, and prior event data ● Post-summit correspondence: compiling post-event analysis; sending out thank you letters to attendees using a range of office software including Outlook and Office ● Social media content management; research, content selection, and proofreading Event Management: ● Operational management; event layouts, catering, AV and contract management of the Sustainable Cosmetics Summit, Sustainable Cleaning Products Summit and workshops in the US ● Management on-site: registrations, exhibition set up, catering, assisting with speaker introductions, supervising helpers/ushers to assist onsite ● Liaising with speakers; Including uploading of digital presentations, event timings, and the event app ● Managing short-term volunteers: training on registrations, event set up, providing assistance to delegates ● Updating event documentation
⋅ Shift Leader; managing a small team to prepare stock for the Christmas sales ⋅ Providing high end customer service following the customer experience protocol ⋅ Processing deliveries and conducting name and address checks ⋅ Upselling of products by understanding client needs ⋅ Processing transactions accurately and efficiently ⋅ Working as an active member of the team, supporting fellow colleagues in all tasks
⋅ Utilising speed and efficiency in a fast paced environment ⋅ Handling large events and client booking in an accommodating manner ⋅ Clear concise decision making and problem solving ⋅ Extensive health and safety training and beverage knowledge
⋅ Booking reservations across telephone, Excel and online platforms; Booking.com and Laterooms.com ⋅ Checking-in guests and processing of payments in a safe and secure manner. ⋅ Providing email booking confirmations to guests.
⋅ Communicating with national stores for customer product queries ⋅ Replenishing stock, organising floor moves and sale signage. ⋅ Building visual merchandising concepts for in-store and window displays
• Strategic Planning of a fundraising dinner for a reputable humanitarian charity in London. • Developed: A Mission Statement, SWOT Analysis, Situation Analysis, Risk Assessment, Invoices, Function/Run Sheets, Timelines, ROO and ROI. • Operational Planning: Production, Logistics, Venue, Suppliers, Design and Budget. • Winning event concept, securing first place with the client.
⋅ Final Research Project – In depth research into organising a city-wide arts event in the hopes of linking problems arising within London communities, and addressing changes through the use of public space and exhibitions. Included a marketing proposal as well as research into target audiences and geographical planning. ⋅ Dissertation: Exploring African Art Discourses in Past Exhibitions, in Relation to Examining the Perception of African Art within the Art Market. An in depth research into changes within the art market and the influences this has had on the perception of African art from the past to the present. ⋅ A Member of Curatorial Team for the Feminist Society’s Art Exhibition. ⋅ Events Manager for accompanying talks, workshop and drinks for the Final Year Degree Show – Event theme, Drinks sponsorship, Eventbrite ticketing, Internal space hire and correspondence with guest speakers - organizing travel, accommodation and rider requirements, video seminar with Shia Le Boeuf. ⋅ Updating social media platforms.