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Skilled individual in events, marketing and customer services. Developed a winning event concept of a fundraising dinner for a humanitarian charity in London. Used creative thinking and marketing principals to gain a distinction in a professionally accredited course. Hard working individual who has continuously achieved weekly bestseller status throughout the year at Selfridges. Fast-paced working environments have provided pro-activity in any setting. At ease with document and image editing software, gained from educational and professional experiences.
⋅ Shift Leader; managing a small team to prepare stock for the Christmas sales ⋅ Providing high end customer service following the customer experience protocol ⋅ Processing deliveries and conducting name and address checks ⋅ Upselling of products by understanding client needs ⋅ Processing transactions accurately and efficiently ⋅ Working as an active member of the team, supporting fellow colleagues in all tasks
⋅ Processing customer orders and dealing with customer queries ⋅ Providing excellent customer service following the customer experience protocol ⋅ Replenishing products on the shop floor, and maintaining visual merchandising standards ⋅ Providing morning meetings to team members of other departments. ⋅ Offer styling advice and demonstrating good current trends’ knowledge
⋅ Utilising speed and efficiency in a fast paced environment ⋅ Handling large events and client booking in an accommodating manner ⋅ Clear concise decision making and problem solving ⋅ Extensive health and safety training and beverage knowledge
⋅ Communicating with national stores for customer product queries ⋅ Replenishing stock, organising floor moves and sale signage. ⋅ Building visual merchandising concepts for in-store and window displays
⋅ Booking reservations across telephone, Excel and online platforms; Booking.com and Laterooms.com ⋅ Checking-in guests and processing of payments in a safe and secure manner. ⋅ Providing email booking confirmations to guests.
• Strategic Planning of a fundraising dinner for a reputable humanitarian charity in London. • Developed: A Mission Statement, SWOT Analysis, Situation Analysis, Risk Assessment, Invoices, Function/Run Sheets, Timelines, ROO and ROI. • Operational Planning: Production, Logistics, Venue, Suppliers, Design and Budget. • Winning event concept, securing first place with the client.
⋅ Final Research Project – In depth research into organising a city-wide arts event in the hopes of linking problems arising within London communities, and addressing changes through the use of public space and exhibitions. Included a marketing proposal as well as research into target audiences and geographical planning. ⋅ Dissertation: Exploring African Art Discourses in Past Exhibitions, in Relation to Examining the Perception of African Art within the Art Market. An in depth research into changes within the art market and the influences this has had on the perception of African art from the past to the present. ⋅ A Member of Curatorial Team for the Feminist Society’s Art Exhibition. ⋅ Events Manager for accompanying talks, workshop and drinks for the Final Year Degree Show – Event theme, Drinks sponsorship, Eventbrite ticketing, Internal space hire and correspondence with guest speakers - organizing travel, accommodation and rider requirements, video seminar with Shia Le Boeuf. ⋅ Updating social media platforms.