I am a constantly curious and experienced Service Designer (With an MA from the Royal College of Art), who has also worked as the right hand man to 4 Billionaires, help found 2 start ups, consulted for a 3rd.Locked Pro Plan feature
AHOY CLUB is a digital booking platform looking to disrupt the tradtional brokage model used within the superyacht market Brought in as a consultant to: · Foster and Manage relationships within the superyacht industry · Manage relationships with UHNW Superyacht Owners & their offices · Help develop pre-launch and launch stratergy · Develop affliate partner network · Lead Business Development
· Designed the client experience/service journey for corporate wellness packages · Designed Pre-launch + Launch Strategy · Created brand identity and produced marketing collateral · Launched and refined both websites · Developed communication and brand strategy · Recruited and onboarded 6 medical and wellness professionals · Fostered marketing partnerships with luxury service providers · Account managed HNW and UHNW clientbase · Key focus on scaling business leads
· Chief of Staff for a British UHNW (Billionaire) family. · Helped restucture small family office, including recruitment. · Developed management structure for global staff: – includes all salary negotiations, contracts, and evaluation. · Develop and update standard operating procedures for all staff and properties. · Monitor and audit organisation spending. Streamline expenditures. · Vendor/contractor negotiation - including contractual reviews and arbitration, relationship management. · Project management – on going refurbishments, regular interior redesign and maintenance. · Budgeting – payroll, maintenance contracts and general running costs. · Event Planning – in London, Dubai, South of France and Los Angeles · Managed complex travel itineraries. · Facility management – for various London and Los Angeles estates
· Developed and enforced standard operation procedures for 2 yachts / 1 plane / 6 homes · Worked directly with Mr Manoukian and his family office to ensure seamless operational perfection in all services · Managed renovations and staffing of the main estate in Los Angeles · Drove the interior project management for two intensive shipyard refits in Holland and UK · Managed, evaluated continuously and trained yacht crew and 23 household staff · Organised regular large scale events with Royals, VIPS and CEOs · Set up inventory processes and managed various art and collectibles including rare cars and antiques
The Royal College of Art the World's Leading Design School. MA in Service Design is the cutting edge program for this emerging field. Working with the likes of Apple, IDEO, Britsh Airways, Telefonica, Cern the RCA exposes us to live briefs with world leading companies at the heart of innovation. I also complete a module with the MBA students at Imperial College Business School in Entrepreneurship and Organisational Management.