Laura Henríquez- Álvarez
Available

Laura Henríquez- Álvarez

Customer Success ManagerLondon, United Kingdom
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Laura Henríquez- Álvarez
Available

Laura Henríquez- Álvarez

Customer Success ManagerLondon, United Kingdom
About me
A passionate, creative, ambitious and multilingual professional specialising in project management. Previous experience in event management with key skills including strategic planning and execution of projects, managing timelines and budgets and liaising with clients.
Work history
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    Senior Project ManagerLongitude
    London, United KingdomFull Time
    ¥ Manage projects from beginning to end, mapping out steps, key milestones and strategically allocating resources where needed. ¥ Create and manage budgets and timelines to ensure deadlines are met and objectives are achieved. ¥ Regularly communicating with the internal team to update on project's progress, defining next steps and actions, highlighting opportunities and/or risks and establishing a trusting and professional relationship. ¥ Negotiate and coordinate with external suppliers and key stakeholders including designers, developers, producers and freelancers, and making sure deadlines are met and information is communicated in a timely manner. ¥ General team management and mentoring of junior project managers, fostering a creative and team led working environment, while constantly looking for ways to improve and streamline internal processes.
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    L
    Events ManagerLast Word Media
     - London, United KingdomFull Time
    ¥ Managed major events around Europe independently from conception to execution. ¥ Project managed the marketing process of each event, creating and implementing strategies with the relevant departments, assessing opportunities for improvement and innovation. ¥ Developed solid client relationships, trying to understand our clients’ business challenges and how we can help accordingly, spending time at their offices when appropriate. ¥ Created and managed timelines, budgets and post event reconciliation, as well as quality control over printing and design. ¥ Liaised with sponsors, speakers, suppliers and venues, negotiating rates and deals on behalf of the company.
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Skills
  • Agency Communications
  • Client Engagement
  • Budget Manage
  • Time Management
  • Creativity
  • Coordinating Teams
  • Event Management
  • Stakeholder Management
  • International Relations
  • Fluent Spanish