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My name is Laura Henry, I am a Graduate Multimedia Web design student who is competent, passionate and creative. I enjoy playing sports and have been given the opportunity to compete abroad for a Gymnastic competition in Luxemburg. I am also one of the committed leaders within the creative arts within my local church community where I have performed national with a group to inspire and make a positive impact. I aspire to apply my existing and current skillset to gain valuable experience within the media industry.Locked Pro Plan feature
- Answering all incoming calls / emails and directing them to the relevant parties - Reporting any problems to the office manager - Ensuring that the reception area is tidy and presentable - General administration and providing professional hospitality - Meeting and greeting visitors in a pleasant manner - Monitoring the diary to ensure that meeting rooms are available for clients
To achieve personal targets set at performance review - Letter production / Mail mergers - Inputting of information in Sage CRM - Notify Manager/Team Leader of any issues/concerns - Provide accurate daily and weekly statistics within prescribed timescales - Support and assist other teams and departments when required, including call centre - To attend and participate in training courses as per Staff Development Plan - Liaise with Client Managers and other departments after meeting Team Manager as necessary - Ensure adherence to Health & Safety regulations
- Took the initiative to develop and improve sales skills, through internal training - Pro-actively contacts all clients to ensure client retention. - Works directly with the Event Sales Manager to exceed quarterly and annual sales goals - Demonstrates a strong ability to up-sell tickets and event items. - Organised the marketing research
Communicates positively about the brand at all times. - Overseeing and writing interview questions also contributing to the creative process. - Selecting feature articles for each issue; - Proofreading all pages before going to press; - Presenting a weekly marketing report - Creative content on social media platforms to inspire the target market - Networking with others at industry events;
- First point of contact for telephone queries, communicated professional via use of email, written and face to face communication inline with customer care standards and guidelines - Managed and resolved problems and queries that may occur with patients under CLCH policy and procedures - Ensured that all data was kept confidential and followed the data protection guidelines - Demonstrated my ability to multi-task, work under pressure and meet deadlines in a timely manner
In my local community our leader took us on a Youth Mentor Leadership Programme, this was completed by attending workshops and completing a assignment.
I achieved Role Model of the Year by The District Youth Department in 2013 (For exemplary Leadership)