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I am interested in finding the "why" behind the "what" - conducting research, designing, and fixing products and services to make them easier to use.Locked Pro Plan feature
• Designed and developed core experiences within the IBM Watson IoT Portfolio • Facilitated multi-disciplinary design thinking and client workshops
Delivered high-fidelity wireframes and usability reports as a freelancer
• Supported the design and development of a next-generation troubleshooting platform for Account Strategists using AdWords • Delivered wireframes and prototypes using Google’s Material Design language • Implemented the prototypes with AngularJS using Polymer Web Components
• Increased traffic by 500% by redesigned the community-based Knowledge Management Portal of the Digital Transformations team • Broadened user understanding and empathy throughout the team by organising cross-team surveys and focus group interviews