Lauren Green

Relationship Manager

  • LocationHarrow, United Kingdom

About me


I am a motivated and diligent supplier relationship manager, with over two years experience in my current role. Excellent written and verbal communication skills have enabled me to successfully develop and maintain strong working relationships, across different sectors and levels of seniority. As part of my current role within a large retail operator, I provide regular written and verbal feedback to a panel of professional advisors, in order to manage their performance. This feedback has to be clearly and effectively communicated, often having to deliver constructive feedback sensitively, thereby maintaining good relationships. I enjoy working as part of a team and actively collaborate with colleagues from my department and regularly work with stakeholders across the business. I value the opportunity to work collectively to share ideas and learn from others experience. However, I am equally able to work autonomously, seeking input from colleagues where required. My experience in the legal sector has provided me with a strong foundation within a corporate environment, the ability to work under pressure, prioritise tasks and efficiently manage a number of matters whilst maintaining focus, attention to detail and meeting deadlines. I would like to build upon the experience I have gained within the professional services sector, transferring and developing the valuable skills I've acquired, within a creative environment. My varied professional and personal experience, along with my ability and willingness to learn new skills, makes me a suitable candidate.



  • Events
  • Businesses Development
  • Account Management
  • Administration
  • Assistant
  • Business Development
  • Email Handling
  • Event Planner
  • Office Management
  • PA
  • Project Management
  • Relationship Management

Work history


Relationship Manager

Ladbrokes PLC

Mar 2013
  • My role is varied but primarily focuses on maintaining strong relationships with Ladbrokes’ external legal advisors. I am responsible for managing the group’s legal budget, reporting on spend and administering several payment systems. I work closely with legal counsel to prepare detailed invoice and budget reports, as well as maintaining the department's matter management processes. The role requires strong project management skills to achieve planned objectives and meet deadlines. I have recently implemented a new company wide billing process. The project involved reviewing current processes and identifying potential areas for improvement and resulted in the transition away from the incumbent legal eBilling system, onto a new finance platform. As part of this project, I drafted billing procedures, prepared and communicated instructions for our suppliers and managed project meetings to ensure a smooth transition on to the new system. Overview of general skills and duties; Managing a panel of over 20 professional service suppliers Providing quarterly feedback sessions, taking minutes and maintaining a record of agreed outcomes Following up actions and planning ‘added value’ agendas based on Ladbrokes’ requirements Maintaining the budget for external legal spend across Ladbrokes’ group companies and assisting with annual budget planning and cost reduction Tracking legal spend on large corporate M&A activity Responsibility for legal billing systems and the legal department’s wider technology requirements Overseeing the department's strategic objectives, project managing progress and tracking developments



Ladbrokes PLC

May 2009 - Feb 2013
  • My role as Paralegal was client facing, advising business teams in relation to confidentiality obligations and the company’s existing contractual arrangements. The role required strong written communication skills and excellent attention to detail. Overview of general skills and duties; Preparation and negotiation of non-disclosure agreements Creation and maintenance of the company’s contract database Preparing first draft commercial agreements and dealing with initial negotiations Supporting the Company Secretary and General Counsel Maintaining relationships with other departments in the organisation, providing advice when required Conducting research and preparing summaries of relevant findings Due diligence and research After this role, I changed my position within Ladbrokes PLC to gain greater experience in a commercial role, managing external supplier relationships.


Team PA

Hilton Hotels Corporation

Feb 2006 - Jun 2009
  • I supported a team focused on the company’s development activity. The role required strong organisational skills to manage a varied workload that included diary management, document preparation, file management and managing senior team member’s emails. Overview of general skills and duties; Preparing draft agreements including management, franchise and strategic development agreements Amending agreements and other documents using redline and comparison software, whilst maintaining a record of all versions Supporting the Assistant Company Secretary, using Blueprint company database and corporate databases Uploading original documents to an electronic contract management system whilst maintaining paper and electronic files Planning and organising meetings, including all related travel arrangements


Legal Secretary

Richards Butler

Jan 2005 - Jan 2006
  • Assisting one partner, two associates and a trainee responsible for media, trademark and intellectual property cases for the commercial disputes team. Day to day responsibilities included client liaison, copy and audio typing, diary management, extensive meeting and travel arrangements including overseas business trips, preparing and amending bills and case filing.


Personal Assistant

London Borough of Harrow

Aug 2003 - Jan 2005
  • Providing secretarial support to the Litigation and Contract Services Senior Lawyer, the Member Services Manager and supporting the Borough Solicitor whenever necessary. The role involved carrying out duties for other departments, copying and audio typing a variety of legal documentation, managing case files and maintaining records of time spent on cases for internal charges to be raised, organising meetings and conferences and attending meetings to take minutes.



Legal Secretarial Certificate Diploma

Stanmore College

Aug 2001 - Jun 2003
  • Institute of Legal Executives