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?Responsible providing world class customer service,demonstrating exceptional product knowledge. ?Building quality customer relationships to achieve business goals whilst being an ambassador for the Harrods brand. ?Responsible for a variety of tasks which could include serving customers, efficiently managing the fitting room process ensuring the highest standards of customer service are adhered to and demonstrating product knowledge. ?Replenishment from the fitting and stock rooms and ensuring a tidy stockroom will be a daily activity to ensure that the department is presented to its best and contribute to driving sales.
?Provided direct & indirect customer service on the sales floor and in the fitting room .Provided customers with information regarding products and pricing, particularly during seasonal sales and promotions. ?Working with garments according to H&M procedures, which involved using knowledge about products and sales activities.Provided customers with information regarding products and pricing, particularly during seasonal sales and promotions ?Stocking shelves and displaying goods in a way that is aesthetically pleasing, including window displays.
?Responsible for ensuring the progress and quality of the advanced custom project for Shanghai Fashion Week 2013 ?Researched trends and created mood boards to present to the managers and team. ?Liase with factories to coordinate the various departments ?Aided in fabric cutting, machine and hand-sewing of garments for winter /2013 collection to be used in the fashion show and in photo shoots.
Chose store location through scouting and research. ?Oversaw and chose store design, decoration and layout. ?Selected products for the store and lead strategic sales plans to generate and beat target sales weekly. ?Placed and rearranged clothing on the shop floor to accompany current fashion trends and seasonal colours. ?Oversaw pricing and stock control. ?Worked alongside visual merchandisers in styling the shop floor, mannequins and window preparations.
?Serving and advising customers, helping to find items they may need. ?Provided customers with information regarding products and pricing, particularly during seasonal sales and promotions. ?Stocking shelves and displaying goods in an attractive way, including window displays.