To satisfy, retain and develop current or future client relationships by ensuring good levels of communication with venues and promoters whilst providing system support and query resolution To manage key clients in the Mallorca and Ibiza and be main point of call in Mallorca for the summer season To develop and maintain an in-depth understanding of each clients business needs whilst identifying potential new business opportunities or improved efficiencies through the application of new technologies or operational practices To regularly review and update all client information/deal sheets to include contractual information and service charges applied therein To effectively monitor and control available ticket inventory with a view to maximising its retail potential To take ownership of, and responsibility for, each event on-sale To ensure that all event related information is accurate, up to date & accessible across all sales channels prior to on-sale and during the life cycle of each event To take ownership of, and responsibility for, all cancelled/amended events To ensure that all event related information is communicated speedily and accurately in a way that ensures that the information is clearly received and easily understood by all relevant parties (internal and external) To manage, process and respond to all in-bound client related communications in an efficient and courteous manner whilst adhering to any agreed service level agreements (internal/external) To produce for review, a monthly report of client sales activity To plan, manage and attend events in Mallorca and Ibiza as and when required To promote, and offer, the highest level of customer service standards at all times to both internal and external customers To recognise and embrace the operational requirements of the Account Management Team through a flexible approach towards hours of work and location of duties The Warehouse Project Box Office & Guestlist Representative
? Over 6 month summer period, 2013 & 2014. ? Key role in the compiling of detailed documents, artist itineraries & transport schedules for every 72 live events over 16 weeks ? Booking/organising hotels and flights as early as possible in order to keep costs low ? Managing artist / staff accreditation for each event. Compiling & distributing accreditation passes & pass sheets ? Main point of contact at each event entrance, ensuring till floats were organized & distributed, staff on time & in place, laptops & online ticket system operational, entrance channels correctly laid out, ensuring all equipment packed away correctly at the end of the event & all customer tickets & cash returned to the finance office for reconciliation ? Management of event bar set up and bar staff (over 30 staff) ? Management of Security and all staff (40 Staff English & Spanish) ? Ensure all event day dressing rooms, backstage & hotel rooms correctly set up, hospitality riders in place, all areas clean & tidy, keys arranged/distributed, internet working, furniture, backstage, a/c, towels, etc laid out as required ? Managing day event catering requirements, arranging & distributing artist buyouts, liaising with hotel catering manager for staff meals & distributing event meal tickets ? Responsible for all event venue, dressing rooms, signage, show & set times around venue ? Ensure all event banners, promotional material, video loops in place & operational ? Oversee all aspects of event set up and break down.
? Whilst at Uni, started as a promoter & networker in 2011 then returned in March 2014 as Deputy Events Manager running my own nights working with some of the best House / Deep House / Tech DJs to host/play our nights ? Responsible for keeping constantly up to date with personal & TL online networks & socially advertise the events ? On the night, to oversee the event & ensure that TL is on brand, that the night is running smoothly, deal & resolve any issues that may arise with artists, customers or guests
? Following on from summer at Ibiza & Mallorca Rocks, tour management for Radio 1 & 1xtra Live 2013 events in Bournemouth, London, Liverpool & Leeds. Pre-production started months in advance so balanced with responsibilities at MR ? Responsible for advancing artists & getting them booked on the tours. Dealing with artist’s labels to confirm priorities, organize personnel accreditation, artist catering & hospitality / VIP services required. ? Organising staging, instrument requests,, kit, back lines, risers etc. ? Created production schedules for on- off- stage order, critical timing for TV filming & production ? On the event day, responsible for artist liaison’s coordination & requirements
GCSE / A Levels