Linda-Britt Gorczynska

Customer Lead

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  • LocationUnited Kingdom

Skills

 

  • Fashion
  • Advertising
  • Marketing PR
  • Account Management
  • Brand Management
  • Client Services
  • Problem Solving
  • Production Management
  • Project Management
  • Relationship Management
  • Illustrator
  • Indesign
  • Office
  • Photoshop
  • Lightroom

Work history

Currently

Customer Lead

Livedrive

Aug 2015
  • I’m the Customer Lead for Livedrive as part of j2. In this role I oversee a team of 5 billing and technical support professionals, handling customer requests and working with other internal departments to maintain brand management across various areas of the business. We also source out potential partners and seek to build new business opportunities.

2015

Client Support & Accounts

Livedrive

Jun 2012 - Jun 2015
  • Managing client requests for direct customer and partners. Requests are account related and relate to existing subscriptions. Also worked on projects involving studying card failure rates, internal process of improving handling of requests, etc

2012

Client Services & Billing Specialist

Intercall

Sep 2008 - May 2012
  • Billing specialist and technical support role for online and phone conferencing company. Supporting Nordic customers and other international customers. B2B account management.

Education

2007

BSc Psychology

University Of Greenwich

Jul 2004 - Jun 2007
  • Theoretical areas of psychology