Work history
Customer Lead
I’m the Customer Lead for Livedrive as part of j2. In this role I oversee a team of 5 billing and technical support professionals, handling customer requests and working with other internal departments to maintain brand management across various areas of the business. We also source out potential partners and seek to build new business opportunities.
Client Support & Accounts
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Managing client requests for direct customer and partners. Requests are account related and relate to existing subscriptions. Also worked on projects involving studying card failure rates, internal process of improving handling of requests, etc
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Skills
- Fashion
- Advertising
- Marketing PR
- Account Management
- Brand Management
- Client Services
- Problem Solving
- Production Management
- Project Management
- Relationship Management
- Illustrator
- Indesign
- Office
- Photoshop
- Lightroom
Education
BSc Psychology
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Theoretical areas of psychology