I’m the Customer Lead for Livedrive as part of j2. In this role I oversee a team of 5 billing and technical support professionals, handling customer requests and working with other internal departments to maintain brand management across various areas of the business. We also source out potential partners and seek to build new business opportunities.
Managing client requests for direct customer and partners. Requests are account related and relate to existing subscriptions. Also worked on projects involving studying card failure rates, internal process of improving handling of requests, etc
Billing specialist and technical support role for online and phone conferencing company. Supporting Nordic customers and other international customers. B2B account management.
Theoretical areas of psychology