Projects
- SKYReported to C Level and Programme Director. Set up new project and recruited team to innovate new product. Employed UCD at heart of business transformation product. Managed the delivery of interface that delivered on KPIs and ROI on investment within 12 months. Internal product developed for use of selling BSKYB products and services across 2 out of 3 sales channels for customer interaction in Call Centre and Retail POS. Reduction in clicks and data entry steps to make sale by 65%, User satisfac
Work history
Service Designer & UX Strategy
I am workshop facilitator and use Lego to obtain the best out of the workshop.
Service Designer
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Principal Service Design Consultant - Freelance
Using Service Design methodologies and Consultancy techniques to elicit scope and requirements for new Retail Bank in South Africa. Designed and conducted research activities: Diary Study, Online Survey, 1-1 interviews, stakeholder and co-creation workshops.
Created Personas & defined overall Value Proposition for client to move into retail banking space with a digital first strategy. I was located in Johannesburg for 5 weeks leading a team of service designers.
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Skills
- Digital Media
- Branding
- Art Direction
- Mobile
- Presenting
- Design
- Marketing
- Marketing Strategy
- Problem Solving
- Project Management
- Strategic Planning
- Creative Direction
- Communications
- UX Design
- Workshop Design Facilitation
Education
LEGO Serious Play Certified Facilitator
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Lego Serious Play
MBA
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Corporate Marketing Strategy
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Awards
BAE Systems Chairman's Award for INNNOVATION
Awarded for thinking, designing, creating, activating the first MOD/CESG secure internet link over the public WWW linking RAF Kinloss to BAE Rochester for the now retired NIMROD airplane Flight Controller project.