Louise Cremin

Box Office Manager


About me

I enjoy working as part of a team but I am equally comfortable when left to my own devices. I am an ideal candidate for a position requiring drive, responsibility and challenge. I have managed a variety of Events for the last number of years for Ovalhouse Theatre in South London and Cool Running Events based in Cork Ireland. Having recently completed a Higher Diploma in Public Relations I am now looking for new job opportunities in order to develop my skillset.


  • Events
  • Marketing PR
  • Theatre
  • Live Events
  • Management
  • Excel
  • Office
  • Word
  • Sales
  • Customer Service
  • Staff Development and Performance
  • Staff Supervision
  • Telephone and Emails Communications
  • Event Admin
  • Team Coordination

Work history


Box Office Manager


Sep 2014
  • -Managerial ? I deputise for the Operations Manager, and provide administrative support in the running of the FOH department. ? In conjunction with the Operations Manager, I assist with line managing FOH Assistants, ensuring consistency in the customer experience. ? I have assisted in the recruitment, training and development of all FOH staff. -Box Office ? I provide administrative support to the Operations Manager and Head of Marketing, with specific responsibility to Box Office reports, cash handling and the Spektrix Ticketing System. ? I set up shows, offers and promotional codes as required, and administer the allocation of complimentary and in-house tickets. ? I have trained duty managers and FOH members in the use of the Box Office system and in all Box Office related functions (cashing up, etc.) ? I complete the Box Office settlement for all visiting companies, liaising with multiple departments. ? I attend production meetings to ensure Box Office needs will be covered for festivals, conferences and events. -Duty Management ? I provide duty management cover for the Theatre Building, in conjunction with the Operations Manager and casual Duty Managers, and maintain effective security measures for the Theatre Building. ? I assist all visitors to the theatre (customers, visiting companies, etc.) and have a detailed knowledge of the theatre’s needs and operations during working hours. -Fundraising ? I assist the development Director for Capital Campaign in organising fundraising events which aim to raise 3.5 million in the next 2 years to facilitate Ovalhouse’s move to Brixton in 2017. ? I manage the fundraising database to ensure for a fully managed system that many consult daily. -Additional Info ? Ovalhouse suffered a fire in January 2015. This meant the theatre building was closed for 2.5 months and some areas were closed for 3 months. At this point I had to adapt to managing my responsibilities remotely as well as assisting the operations manager in refurbishing the building. ? I have made advancements in increasing our income, such as introducing an iPad based credit card system which means we can now take credit cards in our bar. This has significantly increased our bar income.


Event Manager

Cool Running Events Ltd

Nov 2007 - Jul 2014
  • Responsibilities 1. - Full Operational Responsibility for Event catering up to 60,000 participants 2. - Liaising directly with key software provider for ticketing and CRM systems 3. - Website Content Creation & Maintenance 4. - Creating & Managing Social Media Campaigns 5. - Developing Strategies & Communicating to the Public 6. - Facilitate Human Resources: Recruitment, Training 7. - Staff Rosters 8. - Facilitate Payroll 9. - Implementation of Health & Safety Plan 10. - Control Financial Operations -full access to company's online bank account 11. - Purchasing - goods & services 12. - Customer Service 13. - Call Centre Operations 14. - Managing Corporate Clients 15. - Liaising with Loss Adjusters & Insurance companies 16. - Drafting Reports 17. - Creating Surveys/Newsletters Projects ? SAP Training Management GSK Pharmaceutical (3rd March - May 23rd 2014). Contracted to GSK to co-ordinate and manage the training schedule for the rollout of SAP to over 900 staff members at the Dungarvan site. ? Cork On Ice www.corkonice.com. The key project for Cool Running Events is “Cork on Ice”. I am responsible for the planning, set-up and operation of this seasonal ice-skating rink which caters for over 60,000 skaters each season. I first joined the company as a Ticket Sales Operative in 2007, its first year. In 2010 I was promoted to Box Office Manager and in 2011 promoted to Manager with full operational responsibility. ? I-Skate @ the RDS www.iskate.ie. In November 2011 the Company launched a new ice rink in the RDS in Dublin. While acting as Manager of Cork On Ice I worked on the planning and setup for this event, I ran the recruitment campaign and hired and trained 35 staff including Duty Managers. I was a key member of the management team. This year this ice rink was part of a “Christmas Wonderland” experience in the RDS in Dublin. ? Summer Bay www.summerbay.ie. In 2013 I helped launch an entirely new brand/event during in the summer months in Cork. Summer Bay was an indoor beach themed activity play center for kids aged 2-15. We ran summer camps as well as being open each day all day for two months to the public. The event was launched by a well-known Home and Away star for whom we also ran a meet and greet on site for over 1,000 fans to create awareness of the new event.



Public Relations

Cork Institute of Technology

Aug 2013 - May 2014
  • Higher Diploma in Arts and Public Relations, Cork Institute of Technology.* Studied by night to continue working full time with Cool Running Events. ? Studying a variety of modules including Public Relations Theory and Practice, Media Writing, Media Presentation, Management, Marketing, Event & Project Management, PR in Corporate Environment and Broadcast Media.


Human Services

Southern Maine Community College

Jan 2012 - May 2012
  • Studied Behavioural Health and Human Services after being selected as one of two Students from CorkInstitute of Technology to receive a full Scholarship to Southern Maine Community College following application, interview and selection. ? Entered into the Human services programme and chose the following classes; Crisis Intervention, Special and Diverse Populations, Introduction to Human Services and Death and Dying. ? Acted as a guest speaker on multiple occasions to classes to discuss International Issues.


Social Care

Cork Institute of Technology

Aug 2008 - May 2011
  • ? Work Placements were granted following application, interview and selection. Enable Ireland (January + February 2009), The COPE Foundation (January, February and March 2010) and Barnardos Brighter Futures (January to June 2011, continued on a voluntary basis following completion of Work Placement.) ? Studied a variety of different modules including psychology, law, financial management, psychopathology, social policy, mental health studies and more. This helped develop my keen interest in working with people and understanding their needs in a professional setting.



George Mitchell Peace Scholarship

  • One of two students chosen from Cork Institute of Technology in 2011 to receive a full scholarship to study in Portland, Maine, USA. Candidates were chosen following a written application and interview.