I'm a creative, highly organised and diligent worker with excellent administration and interpersonal skills. In my current position as Retail Manager for Thornback & Peel I manage a successful online home-ware website and their Bloomsbury store. As well as implementing mechanisms to increase online sales, I assist with Social Media and I work directly with the public to provide an excellent customer service. I'm highly motivated, enjoy working in a team and with a degree in Photographic art, I am keen to utilise my administration skills in the field of Art and Design, developing a career in the creative industries.
- Managing the Thornback & Peel shop and website, delivering the optimum level of customer service. - Updating the website, maintaining the stock levels and fulfilling online orders. - Ensuring the store and online targets are achieved by fully maximising all sales opportunities & potential, both internally and externally of the shop environment. - Visual display and stock management. - Reporting monthly sales targets and figures and managing store costs and cash flow. - Implementing and maintaining staff schedules and shop hiring. - Assisting with Social Media and maintaining the Brand's Instagram account. - Fulfilling Press Requests and liaising with our PR Company. - Maintaining the companies image bank and assisting with Photo shoots. - Running shop events and assisting with printing workshops.
I ran my own small online jewellery shop - www.wallpaperrose.co.uk for which I create the products and source materials. I was solely responsible for maintaining the website and brand development. I also created and maintain an active online presence on several social media platforms, including Facebook, Twitter, Pinterest and a Blog.
I held the position of Personal Assistant to the Directors in a successful Hospitality Interior Design Studio. I support the Managing Director and Executive Management Team. This involved the monitoring of all incoming calls and emails, diary management and room allocation. I was responsible for electronic and paper filing of office documents, updating the company contacts database, monitoring security footage and arranging all office travel including visa applications and courier actions. As PA I also performed reception duties, dealing with clients and suppliers alike, in person and on the telephone.. I also assisted in the preparation and processing of HR documentation, in which the upmost discretion and diplomacy was required. I liaised with our PR company to promote RPW Design through various channels taking minutes in our monthly meetings and working with them to achieve our ongoing targets. This included the proof reading of press releases and presentations, creating invitations and newsletters and entering competitions to further promote RPW’s achievements. I maintained the company website, updating it with newly completed projects and manage corporate communications and events and any other ad hoc duties as required.
Primary responsibilities include: • Customer service, replenishing stock, cashing up and photographing products. • Responding to email and telephone queries. • Developing online presence through social networking sites. • Key holder responsible for opening and closing the store. • Solely responsible for managing the store in the owners absence.
First Class Honours Degree
A LEVELS: English Lit (A), Art (A), Film Studies (A), Textiles (A), General Studies (C) AS LEVELSl: Psychology (A)