Work history
Menswear Floor ManagerZARA
London, United KingdomFull Time
Supervise and train the team to perform allocated roles and assist customers with any requests. Control the hours and commissions and support the management team in the different tasks regarding commerciality and department basis. Achievements:
- Form a new team and motivate them to achieve the monthly target since I started in the role.
- Increase team productivity and achieve company KPIs.
- Increase monthly sales by reaching company goals.
Sales Assistant and CashierZARA
London, United KingdomFull Time
Process all types of transactions at the checkout and assist the customer with any problems with their transactions or products and recommendation of new items. Control the stock and help in all tasks in the floor, such as clean and tidy or placing the product. Achievements:
- Expert in returns and customer service in the return till, solving difficult transactions.
- Train the new team of cashiers to achieve more efficient transactions.
- Report and solve technical issues in all the cash desks of the store.
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Skills
- Leadership
- Department Leadership
- Team Leadership
- Customer Service
Education
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Máster’s Degree Marketing and Digital CommunicationUniversity of Camilo José Cela. IMF Business School
- Spain
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Master’s Degree Integrated Business Administration and Corporate Social ResponsibilityUniversidade de Vigo
- Vigo, Spain
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