Lucia Monteiro
Available

Lucia Monteiro

Digital MarketerLondon, United Kingdom
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Connections
Riddhi Dedhia
Juan Varela Duarte
Laraine Li
Lucia Monteiro
Available

Lucia Monteiro

Digital MarketerLondon, United Kingdom
Work history
    ZARA logo
    ZARA logo
    Menswear Floor ManagerZARA
    London, United KingdomFull Time
    Supervise and train the team to perform allocated roles and assist customers with any requests. Control the hours and commissions and support the management team in the different tasks regarding commerciality and department basis. Achievements: - Form a new team and motivate them to achieve the monthly target since I started in the role. - Increase team productivity and achieve company KPIs. - Increase monthly sales by reaching company goals.
    ZARA logo
    ZARA logo
    Sales Assistant and CashierZARA
    London, United KingdomFull Time
    Process all types of transactions at the checkout and assist the customer with any problems with their transactions or products and recommendation of new items. Control the stock and help in all tasks in the floor, such as clean and tidy or placing the product. Achievements: - Expert in returns and customer service in the return till, solving difficult transactions. - Train the new team of cashiers to achieve more efficient transactions. - Report and solve technical issues in all the cash desks of the store.
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Skills
  • Leadership
  • Department Leadership
  • Team Leadership
  • Customer Service
Education
    U
    U
    Máster’s Degree Marketing and Digital CommunicationUniversity of Camilo José Cela. IMF Business School
     - Spain
    U
    U
    Master’s Degree Integrated Business Administration and Corporate Social ResponsibilityUniversidade de Vigo
     - Vigo, Spain
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