luciana bohm

Retail manager

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  • LocationLondon, United Kingdom

Skills

 

  • Fashion
  • Excel
  • Photoshop
  • Powerpoint
  • Word

Work history

Currently

Language Teacher

International House London

May 2016
  • Brazilian Portuguese Teacher

2016

Teacher

International House London

Apr 2016 - Apr 2016
  • Portuguese laugague teacher

2014

Floor Manager Trainee

COS

Jun 2013 - Aug 2014
  • Recruiting and training new sales advisors Training new external managers and sales advisors of other branches hired by the company Working with budgets, rotas and other available tools to ensure maximum profitability Admin routines Loss prevention and safety issues Maintaining store’s visual merchandise standards in coordination with visual merchandiser Ensuring excellent customer service throughout the store and reacted to all customers complaints

2013

Brompton Road Sales Advisor

COS

Nov 2011 - Apr 2013
  • Customer service Pointed as “mentor” of new sales advisors while in training Responsible for stockroom organisation Replenishment of the shop floor and also maintaining visual merchandising standards Opening and closing procedures

2011

Sales Advisor

Jones Bootmaker

Mar 2011 - Sep 2011
  • Responsible for customer service, sales performance and profitability criteria

Education

2016

Foundation in Counselling Skills

The Minster Centre

Aug 2015 - Apr 2016
  • Foundation in Counselling Skills

2015

Cambridge Certificate Course in English 2015 Language Teaching to Adults

International House London

Jul 2015 - Jul 2015
  • Cambridge Certificate Course in English 2015 Language Teaching to Adults

2010

Masters in Buying

Institute Marangoni

Sep 2009 - Jun 2010
  • Masters in Buying

2007

Fashion Business

Anhembi Morumbi University

Feb 2004 - Dec 2007
  • BA (Hons) Fashion Business