About me

English Literature and Creative Writing Graduate. Musician. Foodie. Storyteller. Bookworm. Lover of all things purple, mental health awareness and finding silver linings everywhere.

PostsProjectsExperienceTeam

Projects

• 5

  1440 minutesA collection of images and clips from the previous year of people and animals at their most beautiful; when they are unaware they are being photographed.

Work history

Customer Relations Administrator
Feb 2021 - Sep 2022Eastleigh, United KingdomFull Time
Abri (Housing Association) Managing the Customer Relations Inbox. Logging complaints. Minute taking for escalated meetings. Document collation for escalated meetings. Processing complaints compensation. Data tracking for complaints spreadsheets. Complaints team support. Staff training. Managing CRM database. Logging non-complaint queries. Providing information for Subject Access Requests and Incident Reporting to data protection and legal teams.
Programme Officer
Aug 2020 - Jan 2021Eastleigh, United KingdomFull Time
Abri (Housing Association) Cross referencing property information forms and reservation forms against CRM data. Processing Help to Buy applications.

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Skills

• Admin Skills
• Helping People
• Verbal Communication
• Client/customer Interaction
• Flexibile
• Being Friendly
• Bid Writing
• Outlook
• Complaints Handling

Education

U
U
BA (Hons) English Literature with Creative WritingUniversity of Greenwich
Sep 2017 - Jul 2019London, United Kingdom
BA (Hons) English Literature with Creative Writing 2:1
C
C
Higher Education CertificatesCanterbury Christ Church University
Sep 2013 - Jun 2014Canterbury, United Kingdom
Higher Certificate of English Literature for completing Year 1 of BA (Hons) English Literature degree.

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