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Sales and membership retention FOH management and Operations Customer service and care Implemented a HR scheme for the team. Managing social media (Instagram, Facebook, Twitter) including strategy/calendar creation, implementation and execution Social media content creation and copy writing Digital marketing through social media and newsletter output Event creation, marketing and execution Implementation of a Corporate Social Responsibility scheme Creating connections with other local business’ to partner on projects and events Liaising with corporate clients and organising corporate classes Brand ambassador care and liaison
Customer service and care Meeting sales targets Managing Operations of the store Management of a team of up to 25. Brand Ambassador care and liaison Creating social media copy and content. Running the charitable giving program for the East London region. Recruitment, running team trainings, development and new staff orientation. Rewarded for hard work, support for the team and problem solving. Created, executed and been part of regional and national events of up to 400+ people, in both Sydney and London. Ran a workshop at the Asylum Seeker Centre in Sydney to help people find jobs in retail. Project managed the openings of new gyms and studios in Sydney.
Volunteer for a charity aiming to create a sustainable mobile teaching aid for rural communities in Papua New Guinea Assisted the project manager and architect with making connection with sponsors and finding resources. Helped to organise and prepare fundraising meetings with corporate managers Travelled to Papua New Guinea and worked with the pilot community and community leaders to consult on their requirements for project and what resources were needed. Worked closely with the children to benefit from project. Conducted research on established teaching programs of other NGO’s in Papua New Guinea analysing what worked and what made effective cultural collaborations.
Managing a team of 15 across two bars Operations management Running team trainings Event management for high profile clients, including the Australian Prime Minister at the time Cash control and maintenance
Commenced as an intern and quickly progressed to full time Senior Project officer in the National Youth Engagement team working across several projects where I undertook varied duties including: Conducted literature reviews and data analysis to improve the effectiveness of programs; Reviewed data collection to improve the reception service directory; Reviewed the delivery of a peer education program; Edited and finalised the child protection policy handbook for Australian Red Cross; Facilitated and minuted meetings; Assisted with funding and grant applications; Developed project plans; Helped to coordinate a national youth consultation; Coordinated a Youth Engagement Strategic Planning forum: and Worked closely with and supported the young people on the Youth Governance team.
Graduated 1st class with honours