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This role requires me to sell tickets for all AMG events to the public, whilst answering customer enquiry emails and phone calls, fulfilling pre-printed ticket orders and ticket movements for promoters, setting up ticket collections and guest lists for shows, and acting as the general venue receptionist.
*Summer Work Only* During this summer-based role, I work with a small team acting as the first point of call for any contractor on the festival site. Within this role I assist with writing up individual accreditation packs for all companies on site, allocating meal vouchers and radios, distributing deliveries, and answering general site queries. Strong attention to detail is required due to the high profile of the events, in order to ensure everyone on site has their correct access. This role covers Download, Electric Daisy Carnival, and Creamfields.
Working on a flexible contract, this role requires me to provide high quality customer service to a variety of music event customers. As a supervisor I am responsible for 1-4 members of staff on my bar per night, alongside replenishing the till and stock, sorting out customer issues, and ensuring staff are provided with breaks. Within this role I work at O2 Academy Oxford and O2 Shepherd's Bush Empire.
This internship involved strong administration skills through large database and email usage. I took lead responsibility daily for event registrations and the British Red Cross Events social media, ensuring all events are posted about and conversations are generated. Furthermore, I took lead responsibility for designing entertainment and activities for the flagship event (Red Shoe Walk London), and for the marketing campaign surrounding The Co-operative Snowdon Trek - including researching target markets and writing incentive emails to companies for donations, in which I received several successful donations. Other tasks included general supporter care, newsletter writing, and running a cheer point with volunteer management at London Marathon.
During this day event (Kings of Leon at Milton Keynes Bowl) I assisted within the customer support team to provide information, supplies, and assistance to customers. The role required me to be friendly, caring, and sensitive, as it ranged from providing customers with directions, to helping those who need support.
This event ran as part of my BA studies. The student club night, entitled 'All the fun of the fairground' boasted a fairground theme, with stall games and fairground snacks. The event raised over £600 for Demelza Children's Hospice. My role within this small team mainly consisted of finance and budgeting, which I was praised upon by the team, alongside general team organisation, time management, and event design.
In a team of three, I worked with around ten artists and their crew each day at Wireless Festival 2013 and 2014, ensuring the artists arrive on site on time, and are provided with all their requirements, such as transport, dressing rooms, and riders. This involved managing all touring groups at once. The role featured constant communication with the stage manager in order to adhere to strict timings. Excellent team skills and long hours were two vital factors within this role.
I worked within the marketing process of 'Club Criminal' - a UK touring club night. This included event promotion and liaising with bands for event bookings. The role also required me to deal with record label enquiries via email, and liaise with press contacts, providing general administration assistance.
With no budget and in a small team, I helped organise and execute a small live music event held at The Rattlesnake, raising £125 for our chosen charity. This included booking bands and the venue, marketing the event, and liaising with the artists, attendees and the venue staff on the night.
Over the three day festival I worked in a large team assigning accreditation, along with preparing the venue each day, and database usage. This role improved my communication skills within a business environment.
Working with a team of ten teenagers, I helped organise and execute a monthly live music event at a local council-run youth club, consisting of local bands within the rock genre. This role including researching, contacting and booking bands, marketing the event, ticket selling, alongside acting as the artist liaison. This role enabled strong relationships to be built with local bands.
Events Management (2:1), including planning, marketing, logistics, operations, human resources, sponsorship, finance, venue management, international events, design, production, and contemporary issues.
Business Studies (A*), Geography (A), and ICT (A)