Lucy Smith

Hosted Refund Manager & Administration Assistant

  • LocationLondon, United Kingdom



  • Fashion
  • Writing
  • Design
  • Excel
  • Illustrator
  • Indesign
  • Photoshop
  • Powerpoint
  • Word
  • Travel Writing
  • Cooking
  • Food Writing
  • Team Leadership
  • Photograghy
  • Sewing and Patternmaking

Work history


Hosted Refund Manager & Administration Assistant

Imex Group

Jan 2015
  • Processing over 2000 refunds for each Incentive Travel Trade Show in Frankfurt and Las Vegas, for the Hosted Buyer Programme. Working on spreadsheets and with our online admin systems, dealing with Hosted Buyer queries and setting up payments. I have attended both shows while working at IMEX this year, both have brought valuable experiences of how large scale events are developed, put together and run to achieve rewarding results.


Retail Sales Assistant

Emmie Boutique

Jun 2014 - Dec 2014


Freelance Pattern Cutter

Pots Pithoi

Jun 2014 - Sep 2014
  • Bringing design concepts to life for the new capsule womenswear collection. My passion is the entire process of garment construction; from initial patterns through the problem solving nature of fittings & manufacture, to the finished article. I have a good eye for colour & texture combinations, & I have plenty of inspiration from the companies original ethos & style.


Production Assistant & Design Intern

Patrik Ervell

Feb 2014 - Mar 2014
  • Working at this New York based menswear label, as part of the design development team, on the Fall Winter '14 collection. Working on this collection challenged my traditional approach to tailoring, by incorporating technical sporting fabrics. It reinforced the importance of functionality in menswear with in the evolution of each season. With in the studio my roles were pattern alterations, research, specification drawings & sample development & manufacture. I also assisted the Production Manager. Working in New York's Garment District, my roles included sourcing materials & trims, liaising with factories & suppliers, as well as learning the process between Patrik Ervell & it's stockists worldwide.


Studio Assistant & Design Intern


Sep 2013 - Jan 2014
  • Agi & Sam are a fast emerging British menswear brand. I was part of the team throughout the process of the Autumn Winter '14 collection; their second show at Victoria House for London Collection: Men's. Agi & Sam also won the Best Emerging Menswear award at the British Fashion Awards 2013, during my time with them. My responsibilities included: Creating patterns from original design drawings; manufacturing and developing samples from these patterns. I mainly worked on complex outerwear pieces, jackets & trousers, using my valuable Savile Row experience to tailor & fix any issues with the fit of the garments. Developing my critical analysis skills to edit & create a commercially viable, but undoubtable fashion forward collection. Liaising with factories, suppliers & sourcing fabrics & trims. Studio Supervisor - Aiding the smooth running of the studio & team of interns, in order to stay focused on the critical path & meet our targets. This allowed me to develop & strengthen my managerial skills, & experience the some of the ways a smaller business is run.


Studio Assistant & Design Intern

Yasmin Kianfar Ltd

Apr 2012 - Aug 2012
  • Pattern Cutting, Samples & Alterations for the SS13 Collection. I also attended meetings with buyers from Harvey Nichols and Matches.


Tailor’s Assistant

Henry Poole CO

May 2011 - Aug 2011
  • Shadowing two of the tailors, initially learning how to strike and cut cloth, before moving onto jacket construction. I learnt a great deal in my short time at Henry Poole & Co, but skills that have helped me throughout my time at University.



Georgina Greathead

Apr 2011 - Jul 2011
  • This company focuses on costumes for theatre and film, with other work on animation suits, alterations and bespoke shirts. I worked as a seamstress on the costumes for The Rambert Dance Company.



Gravetye Manor Hotel

Mar 2010 - Aug 2010
  • Hired as a full-time waitress over the summer months at this renowned Relais & Chateaux Manor. As a reliable, quick learning individual, I was soon given the responsibility of running the fast paced Breakfast Service, in the restaurant & room service. I also had to learn the names & details of 20 - 30 cheeses to present Silver Service style at Lunch or Dinner to the high end clientele.



Jeremy’s Restaurant

Jun 2008 - May 2009
  • Part & Full-time waitress at this wonderful country restaurant & wedding venue situated on the Borde Hill Estate.



BA(Hons) Fashion Design

Nottingham Trent University

Aug 2010 - Jun 2013
  • Fashion Design. Specialising in Menswear & Tailoring in my second & final year.


Foundation Diploma

University for the Creative Arts

Aug 2009 - May 2010
  • Experimenting with all aspects of the creative arts before specialising in Fashion Design


Media Textiles

Hurtwood House

Aug 2007 - May 2009
  • A Levels in Fine Art, Constructed Textiles & Meida