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I’m focused on delivering innovative websites and digital services that meet user, business, and development goals. UX strategy, user research and information architecture are central to my work and enable me to make informed decisions when it comes to proposing digital solutions.
Working closely with the UX design and development teams and the client to ensure all business needs are met, researching UX solutions to problems, managing and ensuring continual improvement to meet user needs. * Conducting interviews with stakeholders and customers, and facilitating workshops to identify user/business challenges and requirements * Producing personas, user journeys, user stories and wireframes * Designing and organising information architecture by studying target audience and user behaviour, producing workflow diagrams and sitemaps * Making strategic design and UX decisions related to new and core website features and functions * Planning and conducting usability studies and tests in order to continually validate and enhance website features. Analysing usability data, prioritising issues and identifying UX solutions * Gathering and analysing insights from Google Analytics and Decibel Insight in order to ensure design decisions are fully informed by data. Aligning proposed UX strategy and website features with findings from keywords strategy, SEO and content audits. * Presenting UX findings to clients, facilitating workshops and briefing internal teams
Maintained strong relationships with teams across User Research, UX design and development, communicated requirements and ensured the proposed UX solutions meet the user needs and business goals. Managed estimates and timelines for agile sprints and ensured continual improvement to meet user needs. * Integrated usability studies and tests into product requirements * Ensured refinement of the requirements backlog, continually shaped sprint goals in response to changing business needs * Facilitated Agile processes within the teams, applied appropriate scrum and agile practices * Facilitated daily stand-ups, sprint retrospectives and related meetings to determine progress and enable timely delivery * Worked with teams to identify and mitigate risks, as well as managing external dependencies .
Supported the company's bid production and submission process; * Created bid plans, identified the key team members and associate consultants that needed to be involved in the process * Compiled and managed all pre and post tender client clarifications in relation to tender submissions * Assessed the requirements and whether the criteria and budget could be met, evaluated the risks and identified the main competitors