A bright and enthusiastic Masters graduate with a distinction in Art Theory from Goldsmiths, University of London: and a strong background in customer service, administration, and writing copy for adverts across multiple platforms, and providing content pieces for print and online publication.
Work history
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Customer ChampionCornerstone Shaving
London, United KingdomFull Time
• Answering customer queries with quick, smart responses over email, social media and live chat.
• Spotting patterns, logging, entering, and prioritising data, and feeding back to the team making sure that the company is in touch with the customer base.
• Working with various in-house software systems and databases.
• Managing the team diary, scheduling rosters.
• Managing expectations, prioritising tasks, and performing ongoing assessment of the workload to enable quick responses to any increase or decrease in need.
• Supporting new members of staff during their first few weeks when they join the team.
• Proof-reading and editing copy for Marketing and Customer service emails. Also responsible for creating and maintaining the copy for all customer service Macros (pre-written email templates for Zendesk).
• Copywriting for adverts across multiple platforms as well as content creation for marketing campaigns
• Implemented a ’10-minute ticket system’ in which other parts of the business experience front line customer service.
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Volunteer SupervisorRobin Linde Productions
London, United KingdomFreelance
• Leading a team of 5-10 volunteers, invigilating performance spaces, setting up equipment, promoting events, liaising with artists, writers, and performance spaces, and managing performers.
• Including: Vaults Festival 2016, 2017; Merge Festival 2015, 2016, 2017, Caravan Shorts 2015-17
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Skills
- Ad Copywriting
- Audience-facing Copywriting
- Brand Copywriting
- Teamworking
- Administraion
- Academic Research
- Archive Research
- Market Research
- Social Media
Education
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Master of Arts in Contemporary Art TheoryGoldsmiths University of London
- London, United Kingdom
Distinction - 72%
A mixture of philosophy, politics, ethics, and theory - applied to the study and analysis of all forms of art from literature to sculpture.
Dissertation Title: 'Spectral Weathers: a study of loss and absence in the English Landscape'
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Graduate Diploma Contemporary Art HistoryGoldsmiths University of London
- London, United Kingdom
Distinction - 74%
Dissertation: 'The Cybersublime: how can the notion of cyberspace direct us to a new platform for dreaming?'
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