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Accomplished and accountable Administrator with a successful record of providing first-class managerial and organisational support, demonstrating excellent interpersonal skills with high levels of personal and professional integrity; possessing first-class analytical skills, IT expertise, and strong technical and customer relationship management skills.
• Volunteer position, working across the Visitor Services Desk, the Museum Shop, and exhibition galleries, providing visitors with accurate information about the museum, exhibitions, products and services; supporting museum staff with general administrative tasks, assisting with the set-up and clearing of events and workshops. • Creating social media content promoting upcoming events, workshops, talks and exhibitions; engaging with visitors and answering questions and queries; assisting with the installation and removal of exhibitions, producing condition reports, handling items, dressing and styling mannequins, creating convincing and engaging displays.
• Responsible for overseeing all aspects of daily activities for the company’s London office, reporting to the Managing Director; ensuring the smooth and efficient running of office operations, and providing high levels of customer support and satisfaction. • Producing KPIs and web analytics reports weekly and monthly; managing the database and administrating files; dealing with the administration of personnel and preparing payroll information; dealing with suppliers, tracking inventory and stock, liaising with couriers and dispatching the mail.
• Accountable for maintaining all quality aspects of the DC MX LATAM project, supervising all regulatory compliance activities and helping enforce quality assurance policies and best practice principles for digital mapping data and location services for the automotive, consumer and enterprise sectors. • Monitoring production, ensuring all QA tests are completed in full within timeframes; creating weekly and monthly reports for senior management in respect of performance and productivity, ensuring all documentation is up to date; identifying training needs, and recommending improvements in coding tasks for digital maps using customise software.
• Ensuring staff members are consistently providing service above and beyond customer expectations, delivering the highest possible levels of customer satisfaction; maximising sales revenue and up-selling opportunities, assisting staff in the achievement of targets. • Monitoring the appearance, standards and performance of staff members, ensuring team members possess a current knowledge of available products, services and pricing; a meticulous eye for detail, efficiently and effectively handling and dealing with customer requests and complaints.