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• Working at Cafe Nero I competed in Barista Competition 2016 winning second place in London • Running a great shift and open/close the store safely • Resolved customer enquiries and complaints in an empathetic manner • Adhere to Healthy Safety and Food Safety Guidelines. • Team work • Follow correct till procedures
Resolved customer enquiries and complaints in an empathetic manner. Responded promptly to enquiries and requests from prospective customers. Assumed ownership of team productivity and managed work flow to exceed quality service goals. Strong leader of customer support staff. Trained staff on operating procedures and company services. Effective liaison between customers and internal departments.
LEVEL 6 CEC/6EQF