Madeleine Thomas

Madeleine Thomas

People Services ManagerRingsend, Ireland
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Kevin Fay
Madeleine Thomas

Madeleine Thomas

People Services ManagerRingsend, Ireland
Work history
    Project Manager & People Services Manager
    I currently lead a team of 9, working to optimise Human Resources Operations on-site with Ireland's leading telecommunications provider. My role requires a flexible and adaptable response to uncertainty due to an evolving and ever-changing environment, which I am helping to shape for the future. As the People Services manager, I provide insight to projects both inter and intra-departmentally. As the Account Manager for my client, I provide excellent client service daily and utilise my problem solving skills to respond to the many challenges that change presents. I oversee the day-to-day running of the HR People Services function, including addressing escalations. Through data collection and analysist, I give the senior leaders in HR an insight into their People Services function and allow them the opportunity to benchmark and analyse trends based on the metrics I provide.
    Project Manager
     - 
    As a project manager with The HR Company, I was primarily responsible for defining Human Resources processes on-site with Ireland's leading telecommunications provider. In this role, I identified problems and opportunities for enhancement of process parameters, defined and assessed improvement options and planned the execution of the respective initiatives. One of my key projects in this role was to redefine a company medical scheme. This project required working closely with two other departments to create new policies and install new user-facing software. I successfully completed the project on-time and transitioned the project team into the HR People Services Operations team to begin realising the transition from an in-house People Services function to an outsourced solution.
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Skills
  • Events
  • Visual Arts
  • Presenting
  • Account Management
  • Problem Solving
  • Project Management
  • Excel
  • Office
  • Photoshop
  • Powerpoint
  • Word
  • People Management
  • Customer Service
  • Project Management Methodologies
  • Business Process Improvement
Education
    Certificate Diploma in Project Management
     - 
    Project Management
    BA Joint Hons. English and Politics
     - 
    English Literature and Theory of Politics