I currently lead a team of 9, working to optimise Human Resources Operations on-site with Ireland's leading telecommunications provider. My role requires a flexible and adaptable response to uncertainty due to an evolving and ever-changing environment, which I am helping to shape for the future. As the People Services manager, I provide insight to projects both inter and intra-departmentally. As the Account Manager for my client, I provide excellent client service daily and utilise my problem solving skills to respond to the many challenges that change presents. I oversee the day-to-day running of the HR People Services function, including addressing escalations. Through data collection and analysist, I give the senior leaders in HR an insight into their People Services function and allow them the opportunity to benchmark and analyse trends based on the metrics I provide.
While working with Global travel leaders 'EF', Education First, I was responsible for the effective creation and management of student travel arrangements, consistent delivery of excellent customer and client service, supervision of student welfare provision, management of student arrivals and management of the centre's social media presence. A key part of my role was to draft and edit documentation and to prepare it for online delivery, both on the student portal and social media platforms. In this role, I used organisational skills (working closely with the academic and activities managers) to manage over 100 students' conflicting study, travel and activity arrangements and coordinate the completion of multiple programmes despite tight time constraints.
As a project manager with The HR Company, I was primarily responsible for defining Human Resources processes on-site with Ireland's leading telecommunications provider. In this role, I identified problems and opportunities for enhancement of process parameters, defined and assessed improvement options and planned the execution of the respective initiatives. One of my key projects in this role was to redefine a company medical scheme. This project required working closely with two other departments to create new policies and install new user-facing software. I successfully completed the project on-time and transitioned the project team into the HR People Services Operations team to begin realising the transition from an in-house People Services function to an outsourced solution.
With Beijing Bairui, I gained valuable experience in the fast-moving world of the law of foreign investment in China. By providing assistance in overseas client cases and engaging with areas of law such as company alliance, foreign direct investment, Chinese labour law, taxation law and dispute resolution, I developed my skills in global awareness as well as gaining sought-after Chinese business experience. A key part of my role in Beijing Bairui was to create English-language documentation and prepare it for publishing online. Examples of the documentation I created include an employee handbook for an International school. Some of my other responsibilities included tracking and sorting supporting documentation, project coordination, observation at client negotiations and research on overseas investment, intellectual property and company law in China. In completing a survey of Western clients for business development purposes, I built on my data analysis skills and provided valuable insight to the company. I focused particularly on further developing my commercial awareness skills in this role.
As a member of the first team at Titanic Belfast on its opening in 2012, I had first- hand experience of a brand new company entering the tourism arena and adapting to become Northern Ireland's premier Tourist Attraction. My public speaking skills were integral to this customer-facing role in the largest Titanic visitor centre in the World, where I gained my 'World Host Ambassador' and '5-Star Customer Service' qualifications. My responsibilities as a member of the Visitor Experience team required effective use of communication skills to present talks to large numbers of guests within the galleries. I also engaged with guests to deliver excellent customer service and complement the content in the galleries. At Titanic, I was responsible for the coordination of large group entry to the galleries, including boarding coaches to deliver a ‘Titanic greeting'.
English Literature and Theory of Politics