Maider Lacalle

Maider Lacalle

Venue and Customer ManagerLondon, United Kingdom
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Pip Jamieson
Jacob Zinzan
Kate Kowalsky
Maider Lacalle

Maider Lacalle

Venue and Customer ManagerLondon, United Kingdom
About me
I am an arts administrator with extensive experience in venue and event management. This has been gained through being a Venue and Customer Manager at Soho Theatre, role that I currently perform, Duty Manager at Arts Depot in North Finchley, and acting as the Press and Marketing Coordinator for a classical music festival in Northern Spain. I hold a Masters with Merit in Arts Administration and Cultural Policy from Goldsmiths College, University of London, and a Masters with Merit in Multimedia Journalism from Bournemouth University. I have also been a London Correspondent for the Spanish media and am currently studying to attain the CIM Professional Diploma in Marketing.
Work history
    Soho Theatre logo
    Soho Theatre logo
    Venue & Customer ManagerSoho Theatre
    As Venue and Customer Manager for this renowned Central London comedy, theatre and cabaret space, my main responsibilities are to be the primary point of contact for audiences, artists, VIP patrons and hires in order to ensure their safety and well being in the venue. I also manage Front of House personnel on duty and am responsible for handling customer feedback and complaints during performance times. More specifically, my main duties include: Adhering to the Customer Service Policy at all times in order to ensure best practice Being the public ‘face’ and representative of Soho Theatre during performance times Working closely with the bar team to manage the flow of audiences in the evenings Being responsible for the presentation and safety of public areas Managing the Front of House team to ensure the best customer service is delivered Acting as a qualified first aider for the building
    Duty Manager
     - 
    As Duty Manager at this North Finchley venue, my main duties were to ensure our customers, artists and members of staff felt welcome, delivering the highest possible level of customer service, and the health and safety of all at the venue. Artsdepot houses two professional theatres, a gallery, a cafe and a bar, multiple rehearsal and dance spaces, and a resident dance school. My main duties included: Managing the venue on a day-to-day basis including opening and closing the building Ensuring visiting artists and performers were welcomed and briefed upon arrival Briefing stewards on performance requirements prior to each show Managing rotas for an average of 50 members of staff including volunteers and stewards Ensuring the overall upkeep of the building and facilities was being maintained Performing administrative duties and tasks as required
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Skills
  • Events
  • Marketing PR
  • Theatre
  • Visual Arts
  • Copywriting
  • Editing
  • Journalism
  • Creative
  • Features
  • Proofreading
  • Web Content
  • Office
  • Word
Education
    CIM Diploma in Professional Marketing
     - 
    currently studying to attain the diploma.
    MA with Merit in Arts Administration and Cultural Policy
     - 
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