Malaika Malik

CRM Intern

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About me

A reliable and dynamic International Fashion Management graduate with a global mind-set. Fluent in three languages with strong communication and analytical skills. Adaptable and able to work well with others, excellent inter-personal skills; self-directed and motivated by the pursuit of knowledge.

Skills

  • Fashion
  • Jewellery
  • Customer Service
  • Social Meda
  • CRM
  • KPI Reporting
  • Microsoft Office

Work history

Currently

Marketing Internship

MATCHESFASHION.COM

Nov 2016
  • London, United Kingdom
  • Internship
  • Three month internship within the CRM department of an omni-channel luxury retailer. Responsible for analysing and reporting client responses to surveys through Salesforce and Trust Pilot, data cleansing and competitor analysis amongst other daily and ad hoc tasks.

2016

Marketing Intern

Debenhams

Aug 2016 - Aug 2016
  • London, United Kingdom
  • Internship
  • Work experience in the marketing department at Debenhams. Responsible for trend research and competitor analysis, building a social media calendar and updating the in-house PR database. Experience in multiple departments including: email marketing, beauty, and press.

2016

Sales Professional

Tiffany & Co.

Mar 2016 - Sep 2016
  • Full Time
  • Fashion, designer, fine and bridal jewellery consultant. Building a network of clients through client development outreach and follow-up. Maximising sales through a proactive development of client base while focusing on strategic selling techniques and providing outstanding service with all customer interactions.

2016

Intern

Eleventen PR

Jan 2016 - Jan 2016
  • London, United Kingdom
  • Internship
  • Internship in an independent PR company. Responsible for cataloguing mentions of the clients in online and print press. Helping with seating allocations, delivering invitations and working at the Katie Eary LCM show.

2016

Seasonal Sales Professional

Tiffany & Co.

Nov 2015 - Jan 2016
  • London, United Kingdom
  • Full Time
  • Fashion and designer jewellery consultant. Responsible for outstanding customer service through the Tiffany Power of Blue Selling Ceremony to maximise sales and build a strong client base. Was also responsible for style and jewellery care advice, till transactions and after sales service.

2015

Sales Associate

American Apparel

Aug 2014 - Oct 2015
  • London, United Kingdom
  • Full Time
  • Responsible for customer service and interaction, style advice, till transactions and after sales service. Training as a Keyholder/Supervisor as of July 2015.

2014

Sales Associate

Phase Eight

Oct 2013 - May 2014
  • Full Time

Education

2016

Aug 2013 - Jun 2016
  • London, United Kingdom
  • Units studied cover: Buying, Merchandising, Finance, Mandarin, Cross-cultural Communication, Human Resource Management, Fashion Business Research, Risk Management, Marketing and Corporate Strategy, and International Fashion Management Projects.

2013

International Baccalaureate

International School of Kuala Lumpur

Aug 2011 - May 2013
  • Kuala Lumpur, Malaysia
  • American high school diploma; International Baccalaureate Diploma (Grade of 35/45) • Subjects studied: English, Maths, Business, Economics, Biology and French. (7 exams with grades 5/7 to 7/7)