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• Understanding the customer and their needs. • Enhancing the long-term reputation of Peter Jones by following the principles of reliability and integrity under the ‘Never-Knowingly-Undersold’ policy • Ensuring compliance with relevant legislation throughout all transactions • Highly involved in day-to-day operation of the store by taking on various responsibilities e.g. deliveries, cashing up etc. • Increased knowledge and understanding of daily targets and profits compared to those of last year during the same time period • Providing the very best customer service by acknowledging and approaching every customer – building rapport in order to meet sales targets