About me
Enthusiastic multilingual fine art logistics projects coordinator with past experience in customer service for luxury market and charities.
Clear understanding of customs regulations and import/export procedures, I'm eager to contribute to team success through hard work, attention to details and excellent organizational skills.
Motivated to learn, grow and excel in the art and cultural sector.
Work history
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Gallery Services CoordinatorMartinspeed ltd
London, United KingdomFull Time
• Responsible for the co-ordination and liaising with clients and third parties regarding shipping related work for galleries, museums, international art fairs and private clients
• Preparing estimates for shipping artworks
• Assist clients on import and Bonded Warehouse and Temporary Admission regulations
• Knowledge of UK customs regulations concerning import/export procedures
• Ensure appropriate packing for each individual shipment
• Arrange appropriate shipping method by air, sea or road
• Ensure appropriate customs documentation is prepared and items are discharged properly
Customer care and sales consultant, IT-CHYoox Net a Porter Group
- London, United KingdomFull Time
• Assist the customer in every aspect of their shopping experience on the Yoox Net-A-Porter platforms, from product enquiries to styling advice;
• Deal with complaints and escalation process in a professional way;
• Liaise with the various internal departments over issues with orders;
• Knowledge of VAT and taxes and duties on an international level;
• Assist the financial department on security checks procedures and in preventing possible fraudulent activities on-line;
• Knowledge of CRM system (Salesforce) and of CXM platform (Sprinklr);
• Active use of order tracker and order database;
• Knowledge of Live Chat, Intercom and social media platforms.
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Skills
- Events
- Communication
- Excel
- Powerpoint
- Word
- Consulting
- Foreign Languages