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Responsibilities: • Liaising with internal and external clients and ensuring customer satisfaction levels are maintained. • Managing the Italian Event Conference Calls, including some of the English speaking ones. • Leading and coaching of new team members on the Company processes and procedures. • Translating and proofreading of BT technical descriptions and prompts for their products and services, both in English and Italian. Achievements: • Developed strong relationships with both internal and external clients at all levels, both in the UK and overseas, which led to new business for the Company. • Successfully managed large Event Conference Calls from inception to end, which led to high levels of customer satisfaction. • Delivered training sessions to new team members, resulting in increased performance and motivation.
Responsibilities: • Responsible for the set-up, development and implementation of BT Conferencing within the new office in Budapest. • Training team members on processes and procedures, and on managing large Event Conference Calls from inception to end. • Evaluating the Event Conference Call from start to end, and ensuring staff complied with processes and procedures. • Supporting and coaching team members to achieve effective performance. Achievements: • Developed and presented internal training courses to BT colleagues resulting in the development of a more comprehensive understanding of their responsibilities. • Developed strong coaching skills that created a positive coaching environment that enhanced performance. • Assisted Hungarian colleagues with the improvement of their language skills for both English and Italian, resulting in a higher service quality provided to the Company’s clients.
Responsibilities: • All office general administrative duties. • Liaising with all external clients to upsell the quality check control service. • Responsible for organising travel arrangements for international trade fairs and internal/ external meetings. Utilised translation skills, as duties included the translation of brochures, website, contracts and correspondence with International clients, as well as consecutive interpreting at meetings. • Assisting in the recruitment of both temporary and permanent staff. Achievements: • Built strong relationships with the Company’s new and existing clients (main Italian fashion designers), resulting in the development of new business opportunities. Key clients include Versace and Marzotto. • Inducted staff to increase employee retention rates.
BA in Foreign Languages and Literature (English and German)