Work history
Event Manager
Responsibilities:
• Liaising with internal and external clients and ensuring customer satisfaction levels are maintained.
• Managing the Italian Event Conference Calls, including some of the English speaking ones.
• Leading and coaching of new team members on the Company processes and procedures.
• Translating and proofreading of BT technical descriptions and prompts for their products and services, both in English and Italian.
Achievements:
• Developed strong relationships with both internal and external clients at all levels, both in the UK and overseas, which led to new business for the Company.
• Successfully managed large Event Conference Calls from inception to end, which led to high levels of customer satisfaction.
• Delivered training sessions to new team members, resulting in increased performance and motivation.
Project Manager
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Responsibilities:
• Responsible for the set-up, development and implementation of BT Conferencing within the new office in Budapest.
• Training team members on processes and procedures, and on managing large Event Conference Calls from inception to end.
• Evaluating the Event Conference Call from start to end, and ensuring staff complied with processes and procedures.
• Supporting and coaching team members to achieve effective performance.
Achievements:
• Developed and presented internal training courses to BT colleagues resulting in the development of a more comprehensive understanding of their responsibilities.
• Developed strong coaching skills that created a positive coaching environment that enhanced performance.
• Assisted Hungarian colleagues with the improvement of their language skills for both English and Italian, resulting in a higher service quality provided to the Company’s clients.
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Skills
- Conference
- Exhibition
- Coordination
- Event Execution
- Event Organisation
- Event Planning
- Training Development
- Executive Assistant
- Interpersonal and Communication Skills
- Time Management Multi-tasking Efficient in Details
- Translating
- Leadership Team Work
- Assistant Admin
- Telecommunications
- Proof Reading Skills
Education
Foreign Languages Literature
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BA in Foreign Languages and Literature (English and German)
Translating Interpreting (english; German
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