Maria Rodrigues

Service Manager

  • LocationLondon, United Kingdom



  • Administration
  • Assistant
  • Customer Support
  • Email Handling
  • Management
  • Office Management
  • PA
  • Reception
  • Illustrator
  • Indesign
  • Office
  • Photoshop
  • Customer Service

Work history


Corporate Receptionist

Temporary Agency Assignments

Nov 2015
  • Answering and transferring high volume telephone calls and emailing messages Gate keeping and welcoming customers Assisting the Management with facility issues and office related requests Managing and co-ordinating meeting rooms bookings Providing refreshments for meetings and ensuring rooms are kept tidy at all times Ad-hoc reception and administration duties


Service Manager

Virgin Active Tower Bridge

Jan 2015 - Sep 2015
  • Opening and closing the Club, tills and weekly banking Facilitating the smooth running of all operations, including managing Front of House, Fitness Instructors and Membercare, and ensuring that classes, inductions, events, and all other activities in the Club are carried out successfully and according to plan Office management Attending to the needs of members, managing client feedback, and resolving issues in a proactive manner Upholding an excellent standard of customer service, and ensuring that brand standards and health and safety procedures are followed, and monitoring the cleanliness of the Club at all times Responding in the event of an emergency, including First Aid requirements and fire evacuations As Line Manager to lifeguards, overseeing recruitment, training, development, and performance management Organising staff rota and payroll; ensuring pool resources are safely maintained, and rules and regulations are adhered to at all times Accountable for ordering club uniforms and club supplies/stock Instructing gym floor classes (including Core and Circuits) in the event that a fitness coach is absent.




Camberwell College of Arts

Aug 2010 - Jul 2011



    IADE Design School, Lisbon, Portugal

    Aug 2006 - Jul 2009