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Global Client Management Clients: Burberry, SONOS, SNCF (IDBUS), Diageo Responsibilities: • Delivered integrated digital marketing strategies in order to maximize performance on each client’s bespoke KPI’s • Worked closely with the agency’s internal dedicated teams of PPC, SEO, Display, Social Media, Analytics and Affiliate specialists to ensure that campaigns were set up on time and on budget • Helped managing the day-to-day aspects of the accounts as well as coordinating the delivery of reports, forecast and presentations with the internal teams • Measured performance across the channels • Developed content initiatives to launch in social media • Acted as point of contact for client and internal teams
Responsibilities: • Built and maintained existing portfolio of clients • Liaised with buyers, sales managers and wholesale for upcoming collections • Maximized opportunities for sales and customer satisfaction
Responsibilities: People management • People motivation, coaching and development; managed, trained and developed new graduates, assistant managers and associates to deliver company and store objectives • Worked collaboratively, supportively and successfully with a variety of seniority levels • Maintained company standards as well as managing a team of 70 employees Brand management • Created an excellent customer experience through service and delivery • Followed design plans to create an atmosphere through smells, displays, music and employee’s look • Liaised with other departments such as merchandise and brand marketing to create a unified look for the presentation of new stock and new season floor projects Business management • Delivered exceptional customer service and exceeded challenging targets and KPI's • Prepared and managed daily planners, monthly schedules and project hours for the staff • Presented reports and anticipated business opportunities and obstacles at weekly and monthly manager meetings
Responsibilities: • Supported the team to track and distribute the samples for media purposes • Dealt with fashion magazines to promote merchandise and the brand • Assisted the team to organise the clothing archive
Fashion Design Technology