Work history
Service ManagerSelfridges
• Directly managed a team of 60+ & supervised a team of 300+ across four departments
• Interviewed candidates, developed a new joiner programme, trained new joiners & management
• Consistently resolved customer complaints & delivered 90% customer satisfaction in the department
• Drove team CRM results up 22% & overall team sales up 9%
• Worked closely with the buying & merchandising team to present best brands & products
Brand Manager & Helmut LangSelfridges
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• Drove the largest brand lift in the division with 83% sales increase year-to-date
• Managed the department rota & supervised a team of 40+
• Managed visual merchandising & buying for the brand
• Earned a store-wide “Exceptional People” award for “Taking Responsibility & Delivering”
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Skills
- Fashion
- Advertising
- Events
- Marketing PR
- Account Management
- Brand Management
- Customer Services
- Management
- Marketing Strategy
- Project Management
- Strategic Planning
- Communications
- Creative Thinking
- Excel
- Powerpoint
Education
MA, Strategic Fashion Marketing
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• Awarded with High Distinction
• Selected as one of 18 out of 180 students to be represented in an MA showcase
• Presented a business strategy to the International Wool Textile Organisation in Brussels, Belgium
• Presented a marketing communications plan to Diesel headquarters, in London, U.K.
BA, Communications with an Emphasis in Advertising Management
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• 3.8 major GPA (first class honours equivalent)
• BYU academic scholarship
• Presented an advertising campaign for Nature Valley & General Mills
• Participated in advertising campaigns for L’Oreal & Mini Cooper
Awards
Extraordinay People Award
Won a store-wide Extraordinary People Award for 'We Take Responsibility and Deliver'