Marit Robinson

Service Manager

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  • LocationLondon, United Kingdom

Skills

 

  • Fashion
  • Advertising
  • Events
  • Marketing PR
  • Account Management
  • Brand Management
  • Customer Services
  • Management
  • Marketing Strategy
  • Project Management
  • Strategic Planning
  • Communications
  • Creative Thinking
  • Excel
  • Powerpoint

Work history

Currently

Service Manager

Selfridges

Mar 2015
  • • Directly managed a team of 60+ & supervised a team of 300+ across four departments • Interviewed candidates, developed a new joiner programme, trained new joiners & management • Consistently resolved customer complaints & delivered 90% customer satisfaction in the department • Drove team CRM results up 22% & overall team sales up 9% • Worked closely with the buying & merchandising team to present best brands & products

2015

Brand Manager & Helmut Lang

Selfridges

Mar 2014 - Mar 2015
  • • Drove the largest brand lift in the division with 83% sales increase year-to-date • Managed the department rota & supervised a team of 40+ • Managed visual merchandising & buying for the brand • Earned a store-wide “Exceptional People” award for “Taking Responsibility & Delivering”

2014

Sales Associate

Selfridges

May 2013 - Apr 2014
  • • Worked as a Product Specialist for Clover Canyon, Carven & M by Missoni • Managed a team of associates & worked with the stock audit team to reduce stock loss • Produced over £180,000 in sales within a 7-month period • Received divisional awards for going “Above & Beyond” as well as “Own it & Deliver”

2013

Project Assistant

Couture Fashion Week

Aug 2012 - Dec 2013
  • • Worked with buyer relations & fashion show pre-production for Cannes Film Festival • Created a collection of designer biographies for a gallery & book collaboration

2013

Intern

Diesel

Apr 2013 - May 2013
  • • Organised 70 looks & running order for the AW13 menswear collection • Prepared visual merchandising presentations, managed backstage operations & run of show

2012

PR Assistant

Sugar Helsinki

Dec 2011 - Jul 2012
  • • Managed the company’s online showroom, website & social media presence • Produced press database, contacted press, wrote press releases, produced campaigns & events • Acquired Burt’s Bees as a client, Sugar’s current largest client

2011

National Sales Account Manager

The Daily Universe

Jul 2009 - Dec 2011
  • • Produced over $100,000 advertising revenue annually • Managed 5 of the largest accounts & worked with clients such as Jeep, Verizon & KPMG • Ran a successful McDonald’s milkshake promotion leading 5 local restaurants to sell out for a week • Lead a marketing committee to rebrand the newspaper & increased student readership

2009

Assistant Communications Manager

Harold B. Lee Library

May 2009 - Jul 2009
  • • Wrote news releases for the library blog & in various campus publications • Promoted new shows & events for the EIZ Gallery

Education

2013

MA, Strategic Fashion Marketing

London College of Fashion

Sep 2012 - Dec 2013
  • • Awarded with High Distinction • Selected as one of 18 out of 180 students to be represented in an MA showcase • Presented a business strategy to the International Wool Textile Organisation in Brussels, Belgium • Presented a marketing communications plan to Diesel headquarters, in London, U.K.

2011

BA, Communications with an Emphasis in Advertising Management

Brigham Young University

Jan 2008 - Dec 2011
  • • 3.8 major GPA (first class honours equivalent) • BYU academic scholarship • Presented an advertising campaign for Nature Valley & General Mills • Participated in advertising campaigns for L’Oreal & Mini Cooper

Awards

2015

Extraordinay People Award

  • Won a store-wide Extraordinary People Award for 'We Take Responsibility and Deliver'