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? 15 years experience in Broadcast I.T, Media Account Management, with exposure to prestigious clients: BBC, Sony, Disney, Warner Bros, 20th Century Fox, Paramount Pictures. ? Ability to develop trusted client accounts and grow revenue for the business due to providing oustanding customer service, with a positive and energetic attitude. ? Advanced IT and Web technology skills. ? Multi-skilled problem solving, using technical logic and innovative approach, exercising good judgment. ? Ability to plan and be proactive under pressure, prioritizing to deadlines and manage own workload. ? Excellent communication skills, exchanging ideas and information, within appropriate boundaries of confidentiality,to develop supportive networks to build trusted client relationships.
Managing my portfolio of business clients: BBC Worldwide and Getty Images. Responsible for all aspects of the business relationship with media services customers, developing strong relationships at all levels Actively seeking opportunities to grow the revenue derived from accounts Communicate and escalating issues with scheduled work to Head of Production and clients Progressing, resolving and reporting customer service and ensuring operational compliance. Co-coordinating work, scheduling and supporting the technical and creative teams as well as providing hands on technical support. Rebooting servers, recalibrating hardware. Supporting the production and creative teams to ensure client requirements and business deadlines are achieved.
? 1st/2nd line point of contact for all user IT related issues within the business. ? Answering incoming calls, emails and self-serve calls, handling them with the agreed service levels to ensure service desk deliverables. ? Maintaining a high level of customer service. ? Logging and updating all calls on the Service Desk, resolution of incidents and all requests, including - password resets, Active Directory and trouble shooting. ? Fully supporting the Barbican Centre IT Infrastructure.
? Managing a portfolio of business clients and building existing client base. ? Providing client support with company’s media infrastructure. Occasional film work, producing and directing. ? Attending and leading client meetings. ? Sourcing and securing third party promotional partners.
? Full responsibility for DVD projects. Managing clients: Disney, 20th Century Fox and Sony. ? Supporting the creative team and quality control and video encode teams. ? Ensuring client needs are understood and service level agreements are met, building and strengthening relationships with new and existing customers.
? Client-facing DVD/VOD authoring projects. Building a strong relationship with Sony & 20th Century Fox. ? Attending and leading client meetings. ? Brainstorming and implementing innovative creative content ideas with the in-house creative team to drive publicity for DVD releases and theatrical films ? VOD platform and DVD/Blu-ray production managing accounts. ? Monitoring and maintaining campaign budgets.
? Working with clients: Sony, Warner, Fox, Paramount. ? Assessing video encoding issues. ? Technical understanding of tape and digital workflows and distribution. ? Monitoring and maintaining campaign budgets.
? Managing DVD projects for clients: Sony & Disney. ? Writing reports for QC Manager and supporting the encoding team. ? Working independently, prioritising, and working to tight deadlines.
? Assessing DVD encoded assets. Menu navigation and video and audio qc. ? Writing QC report for QC DVD Manager and feeding back to clients. ? Managing a team of six DVD QC operators, and supporting the QC DVD manager. ? Line management, training and career planning of the junior QC team members.
? Working collaboratively with a team of producers, designers, programmers, and artists to clearly define project scope, schedule project scope and effectively communicate to all team members. ? Working closely with teams to review quality and timeliness of deliverables, while assessing risk and providing creative solutions to maintain schedule and quality integrity. ? Successfully assist Producers to lead team to deliver milestones on time, on budget, and to high quality.
Windows 7 Support ~(MSA)
1st short film shown at Raindance Film Festival 2000