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Marta Faustino

Membership Officer

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  • LevelMid Level
  • LocationLondon, United Kingdom
  • AvailabilityLocked Pro Plan feature
  • ProfessionsCurator - Opps & Admin Professional - Project Manager

Projects

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About me

I am a highly motivated, enthusiastic individual with a making-it-happen and passion for the arts and the creative industries. Throughout my career, my positions have varied from administrative roles, communications and PR, exhibition and events organiser, to project and operations management. I believe this has given me a well-rounded knowledge of cultural organisations and was increased my ability to multi-task and handle large and varied workloads. I am extremely organised, work well in fast-paced environments, and always strive to deliver the best project within short timelines and small budgets. When I'm not at work, I run Novelty, an online magazine Novelty I co-founded.

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Skills

  • Events
  • Visual Arts
  • Exhibition
  • Project Management
  • Office
  • Multi-task and Follow Through in a Fast Paced Environment
  • Admin
  • Administrative Organisational Skills
  • Project Coordinator
  • Admin Assistant
  • Exhibition Management
  • Exhibition Organiser
  • Exhibition Coordinating
  • Exhibition Planning
  • Exhibition Production
  • Arts Culture
  • Cultural
  • Cultural Development
  • Cultural Event
  • Cultural Heritage
  • Cultural Management
  • Cultural Programming
  • Cultural Projects
  • Cultural Policy
  • Cultural Strategy
  • Cultural Communications
  • Visual Culture
  • Heritage/cultural
  • Art
  • Creative Arts
  • Art Appreciation
  • Art Business
  • Art Consultant
  • Art Curation
  • Art Event
  • Arts Events
  • Art Exhibition
  • Art Exhibitions
  • Art Fair
  • Art Management
  • Art Marketing
  • Arts Management
  • Arts Programming

Work history

Currently

Membership Officer

V&A

Feb 2015
  • London, United Kingdom
  • Full Time
  • I work in a busy office providing all rounded administrative support. My team and I provide excellent customer service on our busy phone lines and emails; process applications and manage Microsoft Dynamics CRM database; process and report income; produce mail outs; and provide assistance to a range of events. To handle the large and varied workload, I have to be extremely organised; define priorities quickly; be fast and accurate with data; resistant to stress. I started at the V&A just before the exhibition "Alexander McQueen: Savage Beauty", so I had to fit into a working team very quickly and hit the ground running. We have witnessed an overwhelming growth in our Members in what was the most popular exhibition the V&A has ever hosted. Since then, I’ve taken upon myself to provide excellent and patient customer service, to learn and improve Membership procedures, and to establish an impeccable rapport with my co-workers. Furthermore, my time management and multitasking skills were largely improved and led me, over these past 2 years, to be promoted twice.

2015

Membership Services Assistant

The British Museum

Feb 2014 - Feb 2015
  • London, United Kingdom
  • Full Time
  • I was responsible for providing administrative support to the Friends team. It encompassed a great deal of customer service, high attention to detail, and a can-do attitude. A great deal of organisation, quick establishment of priorities, and time management skills were needed to complete an array of administrative tasks on a daily basis. These tasks included: answering to well over 50 phone calls and 100 emails per day; data inputting and sales reports; putting booking systems in place; liaising with the marketing, sales and events department to get clear information and deliver appropriate feedback; creating problem-solving administrative strategies; organising mail outs, and assisting in Membership Events. Overall, this position taught me to prioritise, creating efficient administrative systems and, of course, on how to create and maintain exceptional relationships with the public and across different departments.

2014

Membership Recruiter

The British Museum

Jun 2013 - Feb 2014
  • London, United Kingdom
  • Freelance
  • I started working at The British Museum at the Membership Desk. I was responsible for selling and presenting the Membership package; processing Membership applications; dealing with sensitive data; administrative work; providing information to patrons and Friends; problem resolution, and providing excellent customer service. This position taught me to become a welcoming bridge between patrons and the organisation, to be diplomatic, and to convey information clearly.

2012

Volunteer Front of House Assistant

Camden Arts Centre

Jul 2012 - Dec 2012
  • London, United Kingdom
  • Internship
  • I volunteered at The Bruce Lacey Experience and the Eric Bainbridge/Simon Martin exhibitions at Camden Arts Centre. I was responsible for providing information to visitors; ensuring the safety of guests and artwork; opening and closing the venue, and invigilating the exhibitions. As part of the volunteer programme, I attended the Exhibitions Organising Seminar, which gave me a great insight on how to plan, build a programme, secure transportation and insurance, budget, produce, and communicate an exhibition. This seminar has a particular focus on the administrative duties related to exhibition organising such as preparing lists of works; loans; artists agreements; transportation, insurance and customs; condition reports; and publications. I've had the chance of understanding more about how to build an exhibition from beginning to end and all the administrative work that goes behind it.

2013

Event Manager / Operations Manager

Collaborative Arts Network (CAN)

May 2012 - Apr 2013
  • London, United Kingdom
  • Internship
  • At CAN, I was responsible for running operations; financial management; project management; strategic planning; staff coordination; and artist recruitment. Adding to the operations duties, I was responsible for the Events and Marketing department. I was in charge of the conception and control of marketing projects; budget and schedule programmes and activities; set goals and control targets; curate Social Media, newsletters, and Press Release content; and manage and produce a variety of events such as exhibitions, networking activities, parties, and film festivals. Working in CAN gave me invaluable experience in management roles and in working within a collaborative framework. It was a great challenge to create all the administrative processes of a recently built company, to work and manage over 12 employees and 300 external freelancers and, particularly, to create organisational solutions so that I could handle such extensive and diverse workload.

2011

Project Manager

ProdOut - Production and Marketing in Outsourcing

Apr 2010 - May 2011
  • Lisbon, Portugal
  • Full Time
  • At ProdOut, I was a Project Manager in the marketing department, which primary purpose was to guarantee the production of good quality marketing materials and events at the lowest price available. I was responsible for several brands held by Jerónimo Martins group - one of the major groups in Portugal (equivalent in the UK to Tesco). In this role, I managed around 5 different clients, holding as much as 25 projects simultaneously, usually for no longer than 1 week each project. It taught me how to manage projects efficiently, multitask without losing attention to detail and control budgets meticulously. I developed resistance to stress and learned to thrive in fast-paced environments.

2009

Assistant Producer / Public Relations

ExperimentaDesign

Aug 2009 - Sep 2009
  • Lisbon, Portugal
  • Freelance
  • Since 2003 I worked with ExperimentaDesign - the major design event in Portugal. My roles varied from Exhibition Assistant in 2003, Tour Guide in 2005, to Runner and Assistant Producer in 2005 to 2008, coordinating installation and technical teams. This was a great opportunity to be involved with the different facets of an organisation. From front of house to production, I developed a variety of skills and my willingness to learn more led me to keep growing inside ExperimentaDesign and become the go-to person. In 2009, I was in charge of Public Relations. I assisted guests, ranging from general public to high government figures; updated and did mail outs to the Filemaker Pro database; closed guest lists; and answered queries and served as the welcoming person. In this position, I developed the skills of relationship management, diplomacy in oral and written communications, good phone manner, database management and the ability to be accessible to different audiences.

Education

2012

Post-Graduate Diploma in Arts Policy and Management

Birkbeck University of London

Oct 2011 - Nov 2012
  • London, United Kingdom
  • I opted to share my pathways between Curating and Marketing to have a wholesome understanding of contemporary organisations and its several managerial aspects - I believe that I am better trained to embrace a holistic view of cultural Project Management. Subjects: The Inside Out of Culture: Theories and Institutions; Arts Policy and Planning; Arts Administration and Management; Curating: Creating Contemporary Exhibitions; Marketing: Strategies & Planning (I also audited Managing the Arts: Business and Legal Aspects)

2011

MA in Painting

Faculty of Fine Arts, University of Lisbon

Oct 2008 - Jan 2011
  • Lisbon, Portugal
  • I opted for a fully theoretical, essay-based MA in Painting, focusing on Art History and Theory, Aesthetics, Psychology of Art and Museology. My dissertation was 80,000 words long and was publicly defended. Subjects: Painting and Project; Themes of Contemporary Art; Painting Theories; Transtextualities; Theories of Contemporary Painting; Research Methodology; New Artistic Technologies; Dissertation Seminar; Dissertation Dissertation 'Untitled - The importance of the title on white monochromes'. My dissertation focused on the importance of titles and textual elements in the presentation, interpretation, the fruition of and engagement with artworks.

2008

5-year BA (Licentiate Degree) in Visual Arts

Faculty of Fine Arts, University of Lisbon

Oct 2002 - Jul 2008
  • Lisbon, Portugal
  • My Licentiate Degree consisted in nearly 7 modules annually in a ratio two-thirds essay-based modules and one-third practical. The theoretical part focused heavily in Art History and Aesthetics. Subjects: Painting, History of Art (I and II); History of Contemporary Art (I and II); History of Portuguese Art; Aesthetics (I, II and III); Museology; Art Anthropology; Art Studies; Sociology; Drawing.