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?- Coordinate and manage Company Presentations and Launch Events. - Book and coordinate client dinners for senior management. - Supplier market research and schedule introductory demos. ?- Raise and manage Purchase Orders for the relevant projects. ?- Prepare and manage the company workflow diagrams in Visio. ?- Review and manage the company’s PR & publication database. ?- Collate contractor invoices and manage weekly contractor time sheets. ?= Manage and review holiday and absence spreadsheet reports for senior management. ?- Book travel and accommodation for the senior management team. ?- PA to the senior management team. ?- Manage the senior management diaries, and collate and process expenses. ?- Review, manage and purchase office supplies. ?- Draft and release Business & HR Communications. ?- Coordinate and manage team building and social activities for the digital technology departments. ?- Coordinate and manage monthly Company Inductions for new employees. ? Coordinate with IT, Recruitment and HR to prepare new starter equipment and workstation setup. ?- Manage telephone and email queries, and screen calls for the senior management team. ?- Coordinate and design the senior management’s vision for the company certificate & course-ware templates. ?- Manage Non-Disclosure Agreements and contracts with external trainers and suppliers.
?- Book venues and manage catering for sales meetings, client dinners and board room meetings. ?- Coordinate and process invoices with the Accounts team. ?- Raise Purchase Requisition forms with Corporate Management and Accounts. ?- Research into lead generation databases for various verticals. ?- Collate and review invoices from telemarketing suppliers. ?- Review and manage telemarketing campaigns. ?- Communicate with partners and suppliers to research Partner Marketing Funding. ?- Design cost models for client dinners, trade shows and lead generation events. ?- Manage and update the pipeline, and sales forecast reports for weekly forecast review. ?- Book travel and accommodation for the account managers. ?- Re-direct phone calls and taking voice mail messages from clients, internals & externals. ?- Update the monthly sales forecast regularly on Salesforce. ?- Escalate and resolve client issues in a timely manner. ?- Set up conference room for board room meetings. ?- Schedule and coordinate monthly Sales meetings and meeting agenda. ?- Manage incoming visitors and attend to the visitor’s needs. ?- Manage incoming and outgoing post. ?- Arrange couriers to pick up engineer materials and deliver to customer site. ?- Book meetings and diary management for the account managers. ?- Manage and update the client portfolio using various software such as Sage, Salesforce and Lead Forensics. ?- Record weekly minutes at client and project meetings, and send out a summary of actions to follow meetings. - Coordinate and manager project status reports internally and to key clients. ?- Process sale and purchase orders through Sage and sales CRM database. ?- Coordinate with the Accounts team for purchase orders – ensure they are raised to meet tight project deadlines. ?- Raise pre sale requests and chase projects for updates if necessary. ?- Raise purchase orders with the suppliers and liaise with distribution for safe delivery to customer sites. ?- Order and proof review business cards for the sales corporate management. ?- Organise and manage a legal networking dinner at the Law Society.
?- Track parcels/orders with the Royal Mail and Jack Wills’ mail hub stores and warehouses. ?- First point of contact for the company. ?- Re-direct calls and manage a variety of queries with a professional manner. ?- Support Mail Order stores for fulfilment of online orders, and as well as 50+ UK and international stores for customer service related queries. ?- Manage customer complaints and enquiries. ?- Maintain and update the customer database. ?- Regular communication with the stores and warehouses regarding orders and promotions. ?- Liaise with various departments and stores to maintain an excellent customer service experience. ?- Send out promotional samples and gifts to Jack Wills’ customers. ?- Maintain strong relationships with the stores, customers, warehouse staff and Head Office. ?- Manage outgoing and incoming post, and maintenance of stationary in Customer Services and Operations Team. ?- Responsible for data accumulation, the necessary statistics for annual returns department analysis. ?- Launch/follow up investigations regarding customer faulty queries with the necessary teams. ?= Create an efficient and electronic variety of methods to improve the Returns Department – PCI compliant. ?= Train and manage seasonal staff with PCI compliance. ?- Create and present a variety of proposals to my senior team regarding efficiency for various departments.
- Plan and execute innovative ideas to benefit the company profit and sales targets. ?- Good knowledge of managing confidential projects. ?- Launch and execute exciting window concepts, against tight deadlines. ?- Good planning and trend forecasting. ?- Good analysis of best sellers data and shop floor planograms. ?- Mannequin styling courses - to succeed with styling techniques to enhance the product image for various designers. ?- Flexible to work long hours to meet tight deadlines. ?- Ensure the shop floor meets health and safety standards, to protect the staff and customers. ?= Maintain the Debenhams’ designers archive and planograms. ?= Achieved a DVQ for outstanding Customer Service.