Matt Smithies

Customer Care Advisor - ASOS

  • LocationLondon, United Kingdom

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  • Film
  • Print Design
  • Excel
  • Final Cut Pro
  • Office
  • Photoshop
  • Powerpoint

Work history


Customer Care Advisor


Aug 2015 - Mar 2016
  • I worked in a customer service role at ASOS, the UK’s largest online fashion retailer. I was responsible for dealing with customer queries, complaints and feedback relating to pre-sales, orders, deliveries as well as any other questions or issues that customers may have. I had to achieve hourly and daily targets and our progress and efficiency are carefully monitored throughout the day. I began on a 12-week temporary contract, but was fast-tracked to a permanent position within 3 weeks


Production Assistant


Apr 2014 - Aug 2014
  • I worked at this corporate video agency part-time throughout their busy periods, assisting the team during the research, pitching, and editing processes I was required to locate and extensively research new clients, as well as liaising with various post-production houses with regards to ongoing projects I was responsible for creating and implementing a social media strategy that was applied to all of the company’s current social media profiles and substantially increased their online viewership



Film Studies

University of Sussex

Aug 2012 - Apr 2015