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Purpose of the role To support BBC Worldwide in the delivery of central Human Resources operations, acting as a central co-ordinator for all people related issues including recruitment, reward, performance and employee relations and at the same time ensuring consistency, accuracy and transparency in processes, systems and data. Accountabilities Co-ordinate and provide central administrative support for all aspects of the ‘people lifecycle’ for employees located in both the UK and International markets. Communicate and liaise with the business and third parties, implementing processes, maintaining data and HR systems and supporting the HR Advisors, HR Managers and HR Business Partners as necessary. Provide administrative support to members of the HR team who are managing employee relations issues, for example disciplinary, grievance, absence management and restructures. Provide support on key HR Operations processes such as monthly payroll, both in the UK and International (e.g. monitoring payroll deadlines, checking monthly payroll report) and global annual processes such as appraisals, pay review, bonus and benefits. This also includes any annual processes specific to international markets. Ensure the consistency and accuracy of BBC Worldwide data held in all HR related systems such as the HR Intranet, Galileo, SAP HR, PeopleView, W:People and Concur, ensuring all employee data, organisation charts, system hierarchies and manager relationships are up-to-date at all times. Liaise with third parties such as BBC HR, HR Direct, Steria and International Payroll providers on day-to-day matters to resolve and escalate issues where necessary and to support process improvements where relevant. Support the HR Operations team in reporting of employee data and quarterly KPIs. Support the HR Operations team on strategic HR Operations projects, such as Project SMART and organisational change plans. Provide ad-hoc support to the Resourcing Manager relating to freelance contractors, agency temps and casuals ‘contingent workers’ as required. Communicate HR procedures relating to employees to the business areas and follow up instances of non-compliance where necessary. Ensure all central HR Operations procedures relating to employees comply with the Data Protection Act both in the UK and international markets in consultation with BBCW’s Data Protection Manager. Respond to ad hoc queries from BBC Internal Audit and other compliance areas of BBCW. Raise Purchase Orders for the HR team and liaise with BBC Accounts payable team in respect of queries and operational issues. Scope & Impact Operates as the foundation blocks to BBCW’s Human Resources Department and thereby directly impacts its overall performance and reputation Operational decisions are guided by BBCW and business strategies and objectives Is recognised as a HR operations expert within BBCW, both within and beyond own function Contributes to project teams to achieve milestones and objectives or initiatives that impact the business on a global level Supported by the HR Operations Manager Strategic Planning & Decision Making Develops, adapts and executes HR operational strategy to help achieve key business objectives Provides input/contributes to the development of HR strategies Relationships Regular (at least weekly) face-to-face / phone/ email contact with other members of HR Operations team both in the UK and internationally, BBCW HR Business Partners and Managers, BBC SAP HR, HR Direct, Steria and outsourced payroll providers to provide, receive, exchange information and instructions . Occasional face-to-face / phone / email contact with BBCW compliance areas, BBC Internal Audit and HR specialist groups to provide, receive, exchange information and instructions. Knowledge & Skills Influencing and networking Project Management Communication skils Strong coordination skills Strong organisational skills Ability to prioritise effectively Ability to problem solve including strong use of initiative Ablility to work to deadlines Good knoweldge of Microsoft Office and the ability to learn new systems quickly
•FlikSomething App - Contact between US and UK PR teams - Designer for interface and tutorials - Market and brand strategist - Project Manager
• First point of call to Area Managers (56), Recruitment Team(6), Head Office (180) and Field Staff (approx.2000) • Solely processing new starters / leavers / transfers for the entire UK Clarins Group – Clarins, Travel Retail, CFG, Skin Spa’s, Salons and Head Office (approx. 2300) • Creating all contracts • Delivering and venue co-ordinating “Commitments of the Manager” training, on investigation, disciplinary and performance management processes. Occurring monthly across national UK Regions to all Account managers, Business Managers & Area Managers • Implementing SMART objectives and redesigning the training presentation to be more streamlined and focused • Analysing competency levels for Head office departments • Rolling out and training all Head office staff on the new TalentSoft Appraisal system • Working closely with Heads of Departments to analyse and implement better structured competency mapping • Lowering costs of training by liaising with clients and negotiating within my budget • Fulfilling PA duties to the Director of HR – Travel Management, Event booking and organising, creating presentations • Advising to store staff and Area Managers – General advising up to disciplinary • Rebuilding the administrator role with new processes to maximize my efficiency and the efficiency of the department with new streamlined processes • Presenting in the Sales meeting to Area Managers regarding new processes • Working closely alongside Payroll, Finance and Statistics to collate reports and analyse the ADP data • Processing Childcare Vouchers - Eden Red • Assisting in the Yearly Salary Schedule • Liaising with Benefits Providers – setting up corporate Gym & Travel membership • Analysing applications to send to the recruitment teams • Advising employees on processes leading to and including investigations • Organising recruitment database candidates across the country • Logging return to works and analysing sickness levels • Creating and running reports to adhere to an individual’s requirements, up to Managing Director level • Keeping productivity reports accurate with store approved FTE • Handling calls efficiently answering queries and understanding when to raise the issue with an advisor • Analysing Appraisal scores, Retention levels and Talent Development • Securing new Benefit schemes and negotiating superior deals
• Trained at 40 High profile reception sites through Canary Wharf, London City & West End including; Gherkin Freemantle Media SunGard TalkBack Thames TalkTalk HQ Apple Head Office Lloyds DC Mitsubishi Securities • Mobile Receptionist, on call covering sickness, holidays and appointments • Training effectively and efficiently on new sites weekly • Training other Elites in roles across London • Dealing directly with clients and their companies • Confidence from the clients to be the representative of their companies • Trained as Fire warden on all sites • Reliability to be on call every day • Adaptable to all the different roles in which I am assigned – PA, Meeting room arranger, Receptionist, Secretary • Dealing with a multitude of diaries • Coordinating meetings and ensuring a smooth run of day to day bookings • Keeping a strong relationship between each team on sites • Sorting booking and purchase orders regarding catering • Booking cars, couriers, taxis or hotels for external staff • Organizing Internal and External meetings • Sourcing office suppliers and technical help • Signing off orders, invoices and couriers
• Working alone, securing venues for Geneva to perform at across London (Kensington rooftop gardens, 101 Park Lane, The Troubadour) • Managing all of Geneva’s Social Media Sites (Twitter, Facebook, Starnow, Tumblr & Instagram) • Negotiating payments and complimentary styling to Geneva at performances • Building a strong rapport between myself and the clients • Diary & travel management • Booking stylists and makeup artists • Attending events and liaising with potential investors and Record labels • Creating flyers for events • Used twitter to get fans hand out fliers in oxford circus and overseeing distribution • Processing invoices and expenses • Attending sound check and making sure the venue is set accordingly
• Choosing new stock for the next season • Dealing directly with the buyer for G-Star • Surpassing daily and monthly sales productivity • Enhanced product and brand knowledge • Dealing directly with Celebrities and their team • Visually merchandising the area • Product knowledge across the whole of menswear • Up selling with combining sales and constructive styling • Styling customers to suit their image
Master Performance & Music Business