Matthew Walcott

Customer Success Manager

Level
Senior
Location
Reigate, United Kingdom
Availability
Locked Pro Plan feature
Professions
-

About me

I am a confident, committed and ambitious professional. I thrive in a fast-paced working environment, able to work independently and collaborate cross-functionally. I am currently seeking the opportunity to leverage and apply the skills and experience gained over the last 10+ years’ as I’ve progressed through the dynamic field of account management and customer success. I excel in customer-facing roles and have proven successes in building trusted and lasting relationships with stakeholders at all levels while delivering on my business craft efficiently and effectively. I have the drive and motivation to succeed, eager to continue learning and delivering excellence in an environment I can continue to grow personally and professionally.

Skills

  • Account Management
  • Customer Care
  • Mac OS
  • Salesforce
  • CRM
  • Creative
  • Creative Briefs
  • Relationship Management
  • Build Relationships
  • Apple Products

Companies I’ve worked with

  • Haymarket Media Group

    Haymarket Media Group

    • Publishing
  • Ultimate Asset

    Ultimate Asset

    • Advertising
  • Cannes Lions International Festival of Creativity

    Cannes Lions International Festival of Creativity

    • Arts and Culture
  • L

    Lionsgate Films UK

    Work history

    Currently

    Customer Success Manager

    Infinity.co

    Oct 2019
    • Reigate, United Kingdom
    • Full Time
    • Working with Infinity’s existing Key Accounts and ensuring business growth: • Managing clients with a monthly spend of up to £10,000, including British Gas, Hillarys, Halfords, Crest Nicholson, Worcester Bosch and Ontrack data recovery • Working in partnership with the customers to retain their business while adding growth within each account • Proactively engaging with customers to drive adoption of the Infinity software and assist them in securing value • Working closely with the Sales, Product, Training, Support & Marketing teams to ensure and achieve success • Proficient Salesforce user

    2019

    Senior Account Manager

    Memset Hosting

    Aug 2018 - Oct 2019
    • Cranleigh, United Kingdom
    • Full Time
    • Working with Memset’s existing Key Accounts and ensuring business growth • Managing clients with a monthly spend of £1,200 and above • Working in partnership with the clients to increase their monthly revenue – introducing new products and services to maintain data safety standards • Strategically developing customers through market knowledge; introducing new revenue streams and taking advantage of existing opportunities • Representing Memset at all quarterly meetings with key customers • Proficient Salesforce user

    2018

    Account Manager

    Memset Hosting

    Oct 2017 - Aug 2018
    • Cranleigh, United Kingdom
    • Full Time
    • Responsible for looking after and managing allocated Account base • Providing a service to customers ensuring data is both secure and operational • Ensuring that the relationship between customer and Memset is maintained to a high standard • Understanding the customer’s Business and tailoring a solution fit for purpose • Proficient Salesforce user

    2017

    Key Account Manager

    Haymarket Media Group

    Apr 2016 - Oct 2017
    • Twickenham, United Kingdom
    • Full Time
    • Responsible for growing recruitment revenues across Campaign jobs • Managing the accounts of major company clients - comprising creative, media and advertising agencies • Working in partnership with clients to deliver maximum return on investment through bespoke recruitment advertising solutions • Strategically developing brands through market knowledge; creating new revenue streams and capitalising on existing opportunities • Understanding and interpreting the competitor landscape with a view to finding ways to win new accounts • Proficient Salesforce user

    2016

    Senior Consultant

    Ultimate Asset

    Dec 2015 - Apr 2016
    • London, United Kingdom
    • Full Time
    • Working for a boutique recruitment consultancy heading up the Traditional Media Desk • Headhunting the best candidates and placing them within B2B Publishers, Out of Home Advertising and National Press media sectors • Consulting with candidates, understanding what makes them tick and matching them to positions best suited to them • Maintaining and updating candidate details on the company’s CRM database system, Bullhorn • Attending regular meetings and industry events, acting as ambassador for the company

    2015

    Feb 2014 - Dec 2015
    • London, United Kingdom
    • Full Time
    • Working for the World’s best Advertising Festival of Creativity, selling the Cannes Lions Archive; a subscription-based product designed to track trends and competing creative work, and spot new talent with in-depth statistics on Lion-winning creativity • Working with major global advertising agencies including Mediacom, PHD Media Network, OMD UK, Manning Gottlieb, Essence, Omnicom Media Group, BBDO, AKQA, Grey, Publicis, Wieden & Kennedy, Leo Burnett, McCann, Young & Rubicam, Ogilvy & Mather • Supporting creative agency clients in a new business and account management capacity; helping them achieve their goals through the acquisition of the prestigious Lions awards • Generating additional revenue for the company by encouraging extra sales of Cannes Lions awards for clients to share amongst their team,

    2014

    Account Executive

    The NDL Group

    Jun 2012 - Feb 2014
    • London, United Kingdom
    • Full Time
    • Working with the UK’s leading prize management and promotional marketing and incentive company to ensure successful outcomes for clients’ promotional campaigns • Creating bespoke ‘money can’t buy’ incentives, rewards and prizes for brands across various media platforms, on and offline, to increase audience participation and awareness • Generating concise, innovative proposals (in Microsoft Word, PowerPoint) to support daily client meetings, presentations and sales pitches • Managing existing client relationships, establishing and nurturing new ones • Close liaison with Brand and Events teams in the company to ensure the successful, professional and efficient running of promotional campaigns • Personal highlights included creating a £100,000 brief for a prospective client and winning the pitch; and nurturing the relationship with an existing client, increasing the contacts within the company six-fold by understanding the client’s needs and acting on them

    2012

    Account Manager - Print & Digital

    Lionsgate Films UK

    Jan 2008 - Jun 2012
    • London, United Kingdom
    • Full Time
    • Management of largest company accounts including AMC, Apollo and Empire; negotiating terms and contracts • Promoting Lionsgate UK films and ensuring maximum exposure nationwide for as long a period as possible • Co-ordinating all bookings for Lionsgate UK films nationwide, ensuring the various formats reach cinemas ahead of release date. This demanded exceptional organisation and time management, as well as proactive thinking • Compiling a central database of films and their performances, to better understand the marketplace and help to promote and target Lionsgate UK releases • Monitoring the performance of Lionsgate UK films, through traditional media and social media platforms, with a view to presenting and reporting back to exhibitors • Working closely with and supporting marketing teams, creating and curating playlists detailing all cinemas showing Lionsgate films, organising Regional Press screenings

    Education

    2006

    BA Honours Film Studies

    The University of East London

    Aug 2018 - Jun 2006
    • 506 Commercial Rd, London E1 0HY, UK