Melissa Aherne

Creative Assistant

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  • LocationLondon, United Kingdom

Skills

 

  • Visual Arts
  • Account Manager
  • Account Management
  • Design
  • Management
  • Office Management
  • Project Management
  • Relationship Management
  • Excel
  • Indesign
  • Office
  • Photoshop
  • Powerpoint
  • Word

Work history

Currently

Creative Assistant

Louise Ramsden Wellness Coach

Jul 2015
  • • Transcribing recipes for a nutritional cookbook due for publication in 2016. • Creating campaigns via Chimp Mail and distributing them to clients and customers. • Creating and publishing digital adverts for Yoga classes and services. • Managing Facebook, Twitter and online forum accounts. • Advertising Yoga classes and services via Facebook and Twitter. • Engaging with customers and clients via email. • Food Photography and editing of imagery using Photoshop. • Providing additional creative and technical support.

2015

Psychic Switchboard

Product Assistant Manager/administrator

Apr 2011 - Dec 2015
  • • Managing the communication resources and providing support to over 700 home based Operatives. • Providing support to the Product Manager with project coordination and execution. • Communicating with external clients to ensure that service quality is upheld. • Ensuring calls are dealt with in a timely and effective manner. • Assisting with and developing marketing and retention projects. • Managing customer and client relationships via phone and email. • Assisting with project management and conducting competitor research. • Maintaining internal client databases, conducting reports and managing group email accounts. • Composing letters and email replies to customers and clients. • Document management, composing staff manuals, training documents and additional formal documents. • Website maintenance including composing updates for publishing.

2015

Freelance Photographer

Melissa Aherne Photography

Dec 2008 - Dec 2015
  • Freelance Landscape and Events Photographer.

2012

Interactive Chat Host & Social Media Content Moderator

4D Interactive

Aug 2009 - Apr 2012
  • • Generating conversation with users via an interactive social media broadcast platform. • Communicating with users in a prompt and entertaining manner. • Moderating incoming audio, video, SMS & MMS messages. • Acquiring knowledge of Phone Pay Plus and Ofcom content guidelines. • Adhering to data protection requirements. • Moderation of incoming content from the products app. • Reporting non-compliant content and escalating customer feedback to the management teams.

Education

2012

Photography

University of East London

Aug 2009 - Apr 2012
  • Photography