Melissa Kelly

Corporate Account Manager

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  • LocationLondon, United Kingdom

Skills

 

  • Businesses Development
  • Account Management
  • Administration
  • Communication
  • CRM
  • Office
  • Sales
  • Social Media
  • Customer Service
  • Analytics
  • Brand Awareness
  • Negotiation
  • Marketing Advertising Campaigns
  • P&L Management
  • B2B B2C

Work history

Currently

Corporate Account Manager

Waterstones

May 2014
  • As the Corporate Account Manager, I am responsible for the day-to-day management of the revenue stream generated from gift cards. Acting as the primary contact for all B2B and a growing demand of B2C sales, I am responsible for fortifying existing relationships and propagating new business; not only with internationally renowned organisations but smaller growing business looking to engage with their own customers in a new and exciting way. Subsequently, I am skilled at delivering confident and engaging presentations, understanding unique consumer business needs, advising of the most appropriate product and negotiating commercial terms purposely resulting in sales. Skilled in multi-tasking complex operations whilst communicating ideas, developments and strategies articulately. Therefore, building solid interpersonal relationships both internally and externally are fundamental to the role; whether that be aligning with departments to reach mutating objective, to managing mutually beneficial relationships with third party partners, to liaising directly with stores to understand their unique market needs, to working with a consumer on getting their order to them as quickly as possible. Further to this; I oversee the online and offline client and marketing promotions to ensure they are in line with the brand guidelines and with partners who can ensure the company profile is raised. I am responsible for supervising the supply chain of gift cards; from utilising data provided to ordering elasticated stock to consequently delivering it to consumer and corporate customers alike. Additionally, I am proficient in taking quantitative data and translating it demonstrably into in depth financial reporting which ultimately allows for future tight financial control of budgets. Therefore, equipping us to confidently meet growing business demands in line with the market and transferring them into sales growth.

2014

Customer Support Adviser

Waterstones

Jan 2014 - May 2014
  • For consumers and colleagues alike, I acted as the first point of contact. My role was focused on fielding high levels of traffic regarding the products and service we offer as well as complaints whilst delivering the exceptional customer service we are known for. Therefore, I developed a keen ear for understanding the details of even the most complex of queries, logically troubleshooting the issue and resultantly dispatching information confidently, clearly but personably in a busy working environment with stringent procedures to be adhered to. Contact was derived both internally and externally and from a variety of platforms. This meant developing an encyclopaedic knowledge and awareness of the publishing industry, the company and any operational activities (old or new) to ensure any issues could resolved. And on occasion, if not by myself by referring the case onto the relevant parties within the company. Becoming a part of the then recently transformed Customer Support team at Waterstones enabled me to truly connect with the brand on a much wider level and engage with an incoming cultural shift in the company.

2014

Senior Bookseller

Waterstones

Aug 2010 - Jan 2014
  • As the Corporate Account Manager, I am responsible for the day-to-day management of the revenue stream generated from gift cards. Acting as the primary contact for all B2B and a growing demand of B2C sales, I am responsible for fortifying existing relationships and propagating new business; not only with internationally renowned organisations but smaller growing business looking to engage with their own customers in a new and exciting way. Subsequently, I am skilled at delivering confident and engaging presentations, understanding unique consumer business needs, advising of the most appropriate product and negotiating commercial terms purposely resulting in sales. Skilled in multi-tasking complex operations whilst communicating ideas, developments and strategies articulately. Therefore, building solid interpersonal relationships both internally and externally are fundamental to the role; whether that be aligning with departments to reach mutating objective, to managing mutually beneficial relationships with third party partners, to liaising directly with stores to understand their unique market needs, to working with a consumer on getting their order to them as quickly as possible. Further to this; I oversee the online and offline client and marketing promotions to ensure they are in line with the brand guidelines and with partners who can ensure the company profile is raised. I am responsible for supervising the supply chain of gift cards; from utilising data provided to ordering elasticated stock to consequently delivering it to consumer and corporate customers alike. Additionally, I am proficient in taking quantitative data and translating it demonstrably into in depth financial reporting which ultimately allows for future tight financial control of budgets. Therefore, equipping us to confidently meet growing business demands in line with the market and transferring them into sales growth.

Education

2012

English Language with Creative Writing

University of Wales, Bangor

Aug 2009 - Jun 2012

    2009

    English Language, Sociology, Business Studies, Welsh BAcc

    Coleg Llandrillo

    Aug 2007 - Jun 2009