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•Driving sales through excellent customer service and thorough knowledge of the product line-up •Conversing with the public to help their shopping experience and solve customer problems swiftly and courteously in a high-intensity area •Handling money through the use of store tills, processing sales, refunds and exchanges, and suggesting solutions to customer queries about items •Attending to the in-store phone using the correct language and etiquette to respectfully deliver services and information to customers and staff from other branches •Training staff to work to the highest standards of efficiency in order for the team work effectively as a whole, both together and individually •Maintaining the stockroom for easy comprehension, taking stock delivery and managing transfer items •Received the ‘Customer Advisor of the Month’ award during the first month of my permanent contract, and received a promotion within four months of employment •Selected to be a Team Leader for the opening weekend for the Oxford Street flagship store
•Researched projects and ideas already in the public eye to gain knowledge and inspiration for in-house design •Worked on concept ideas and designs for charity projects being undertaken by the design team using Adobe Photoshop, Illustrator and InDesign •Took part in company meetings and contributed to updates on design projects
•Delivered excellent customer service and helped customers decide on purchases through knowledge of products lines, as well as special offers and sales •Replenished stock whilst maintaining a tidy shop floor and an organised stockroom
History-focused course involving great analytical and critical thinking