Michaela Gingell

Webshop Manager

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  • LocationLondon, United Kingdom

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About me

 

I am an enthusiastic and highly motivated individual with diverse experience spanning over 7 years in the fashion industry and beyond. I live everyday looking for new opportunities, challenges and the desire to achieve! My aim is to become very successful in life and i have some very clear goals I want to achieve. I am the author of a plus size fashion and lifestyle blog, www.cardifforniagurl.co.uk I am a confident communicator at all levels who is committed and passionate to any job. Im always looking for new opportunity and to meet new people. I would love to hear from like minded people

Skills

 

  • Fashion
  • Advertising
  • Events
  • Marketing PR
  • Copywriting
  • Data Entry
  • Design
  • Creative
  • Html
  • Social Media Marketing
  • Web Content
  • Excel
  • Photoshop
  • Word
  • Copywriting

Work history

Currently

Webshop Manager

Anna Scholz Ltd

Sep 2013
  • • Social media, including blog writing, social broadcasting and product descriptions • Blogger Outreach and Communication. • Help with a wide range of online and offline activities to ensure that the brands presence performs in a way that improves engagement and conversion • Taking over… • Liaise with external media, PR, stylists, in-house marketing and media team. • Running the webshop, updating product ranges, monitoring and adjusting stock levels and ensuring orders are correctly processed and sent. • General customer service to ensure customers receive the correct information in a timely manner. • Press. • Affiliate online marketing, managing payments, publishers and communications. • Monitoring webstie and social media analytics

Currently

Blogger

Cardifforniagurl

Aug 2009
  • Writing Marketing and Communications Research Photoshop Photography Copy writing Networking and communicating Good understanding of the digital and technical environment Experience dealing with pr Excellent computer and internet skills Understanding of Google and social media Good organisational skills

2013

Inbound Customer Service

Serco Shop Direct Campaign

Jul 2013 - Oct 2013
  • - Demonstrate clients values and role model behaviours in order to provide an efficient and quality customer focused service. - Answering calls from customers, process requests and orders to Champion standards. Where appropriate, capitalising on opportunities to cross and upVsell (either to sell directly or hand-off sales leads to sales teams). - Resolve customer complaints to a satisfactory conclusion by following systems and company procedures being Enterprising where I could. - Liaise with other departments to obtain information and ensure complete customer care. - Being Open, honest and consistent with all customers ensuring that all customers receive an excellent customer experience. - Be Driven and sell the benefits and value of the companys products and services to customers - Offer regulated and unregulated products to customers in line with FSA guidelines - Action worklists, input and update customer records on system to ensure necessary adjustments and actions are processed correctly -Read any Company issued documentation to keep up to date with procedures and information - Answer any specific questions relating to regulated products in line with FSA guidelines - Work Together and carry out any reasonable request made by a manager to benefit the customers experience - Excellent telephone manner - Flexibility of approach to work and the ability to be agile in an ever changing fast paced environment. - Effective organiser and able to prioritise workload - Excellent influencing skills - Good PC/keyboard skills

2013

Buying Admin Intern

New Look

Mar 2013 - Jul 2013
  • • Providing administrative support to the Inspire as a whole including buyers and merchandisers. • Monitoring of the critical path and reports. • Organised Customer Fit day event ensuring we had all equipment, inviting the correct people and helping organising the day from start to end. • Producing reports, organising meetings, following up work and diary management. • Use of management suite including Edi track, portal and RSM. • Raising and placing orders by creating style and SKU codes and raising the po’s through portal. • Organisation of sample requesting and posting items. • Organisation of wholesale orders including keeping up to date with receiving orders and the up keep of inputting data into the critical path. • Inputting in trade meetings and understanding of figures sheet, ensuring the understanding of cover weeks, quantities and sales. • Racking up grids to co ordinate the ranges. • Opening of post ensuring it is placed in the correct area. • Filing orders correctly and efficiently. • Signing production off. • Maintaining of orders. • Bucketing of weekly trade list. • Complete use of Edi track to gain information such as sku codes, style codes, del and FOB dates. • Weekly reports including high street trends, competitors and customers to ensure the team are updated with what’s currently going on. • Attending weekly fit sessions and inputting and cataloguing the data.

2013

Studio Intern

Anna Scholz Ltd

Jan 2013 - Apr 2013
  • • Assisting the team at Anna Scholz • Completing tasks professionally and with ease to ensure satisfied outcomes • Pattern cutting and minor alterations such as buttons etc • Assisting with orders to ensure right product is packed and shipped • Knowing how the website and retail outcomes work. (Using Magento) • Stock take and quality control of garments • Photoshoot assistance • Editing photos using Adobe Photoshop ready for print and website • Product shots ready for website. • Being a representative for the company at public events remaining professional at all times • Trend research and predictions for current and future collections.

2012

Sales Advisor & VM

New Look

Sep 2009 - Sep 2012
  • Working in a fast paced environment in a large store with a high annual turnover. Assist customers in choosing products, which are appropriate to their needs supervising and training staff members on the shop floor, directing and supporting a small team Handle cards credit cards and cheques insuring that my till balances Provide a high level of customer service ensuring that my customers receive a quick response to their enquiring. Assisting merchandising ,shop floor moves and mannequin dressing to ensure maximum sale opportunity Fitting room and style consultant Stocktaking Deliveries

2009

Sales Advisor & VM

Arcadia

Mar 2008 - Sep 2009
  • Assist customers in choosing products,which are appropriate to their needs specialising with Gok Wans body shape guide and tips Handle cards credit cards and cheques insuring that my till balances Provide a high level of customer service ensuring that all my customers receive a quick response to their enquiring. Stocktaking. Assisting in shop floor moves, merchandising and mannequin dressing to ensure maximum sale opportunity deliveries

Education

2012

Fashion Promotion

University of Wales

Aug 2009 - Jun 2012

    2009

    BTEC National Fashion Clothing

    Coleg Gwent

    Aug 2007 - May 2009

      2007

      GCSE

      Risca Community Comprehensive School

      Aug 2002 - Apr 2007
      • English A ? Art ? Textiles A ? English literature B ? Double award science BB ? Humanities-history, geography, re, and leisure and tourism B ? Maths-higher level C ? Maths-intermediate C ? French C ? Welsh C ? Music D

      Awards

      2013

      Volunteer Co-ordinator - British Plus Size Week