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As Digital Project Manager, I plan and oversee a wide range of projects involving end-to-end website design and development as well as digital strategy. My projects span several different sectors and currently include- British Heart Foundation, ACI Worldwide, University of West England, Worcester University, Find a Future, Sports Wales, Bearing Point, Tenovus, amongst others. My role typically involves: • Being the principal point of contact for all clients throughout the full project life-cycle. • Being responsible for managing multi-disciplinary teams often across offices and time zones (developers, designers, user experience and technical consultants and QA experts). • Being responsible for collaborating with 3rd party suppliers. • Being responsible for ensuring that projects are delivered on time and to budget • Managing a complex programme of work, ensuring maximum efficiency and continuous development in all work-streams. • Managing change requests and risks as they are presented.
My role as Client Manager was primarily to provide outstanding service, build lasting client relationships and set the strategic vision for accounts. I ensured that all projects handled are successfully delivered within scope, time, budget and to the highest possible quality. Internally, I worked to an Agile/ Scrum methodology to ensure that the client workflow was manageable between teams to achieve targets. I produced compelling copy for many of our clients, managed their digital campaigns across all social channels and provided analytics reports on their successes. I bridged the communication barrier often found between developers and clients by breaking down technical language into layman's terms when needed;