Work history
Digital Project Manager
As Digital Project Manager, I plan and oversee a wide range of projects involving end-to-end website design and development as well as digital strategy. My projects span several different sectors and currently include- British Heart Foundation, ACI Worldwide, University of West England, Worcester University, Find a Future, Sports Wales, Bearing Point, Tenovus, amongst others.
My role typically involves:
• Being the principal point of contact for all clients throughout the full project life-cycle.
• Being responsible for managing multi-disciplinary teams often across offices and time zones (developers, designers, user experience and technical consultants and QA experts).
• Being responsible for collaborating with 3rd party suppliers.
• Being responsible for ensuring that projects are delivered on time and to budget
• Managing a complex programme of work, ensuring maximum efficiency and continuous development in all work-streams.
• Managing change requests and risks as they are presented.
Client Manager
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My role as Client Manager was primarily to provide outstanding service, build lasting client relationships and set the strategic vision for accounts. I ensured that all projects handled are successfully delivered within scope, time, budget and to the highest possible quality.
Internally, I worked to an Agile/ Scrum methodology to ensure that the client workflow was manageable between teams to achieve targets.
I produced compelling copy for many of our clients, managed their digital campaigns across all social channels and provided analytics reports on their successes. I bridged the communication barrier often found between developers and clients by breaking down technical language into layman's terms when needed;
Skills
- Account Management
- Client Services
- Project Management
Education
BA Public and Media Relations
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