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I am a self-motivated, self-organised, hard-working and a proactive person who has gained a lot of experience in Personal Assistance, Customer Service, Hospitality and Food & Beverage industries within the last 5 years. Always eager to learn and doing it quickly, I like to be challenged and to work under pressure, therefore, I am always able to cope with any kind of stress. Multitasking and being extremely flexible is my second nature. I am an individual with the strong ‘can do’ attitude no matter what and excellent leadership skills which I implement whilst working in the team, though can perfectly work by myself, independently, always driven by results and achievements. At the moment I am working as an Operations Manager of the restaurant which I opened from scratch. My current job involves Operations management of the restaurant/ Project management/ HR management/ Events management and much more. However, as I feel that the project is over as we opened a month ago and it is a great success, so as my mission has been completed, I am seeking for a new challenge and a new exciting experience right now.Locked Pro Plan feature
Operations Manager - organised and built the restaurant/lounge club from scratch All Supply Management, Utilities & Logistics Coordination, Control and Management of Operations, Building Control (Electricity, Water, Plumbing, Security System, Construction process), Cooperation with builders and an architect, Orders coordination, Liaising with Suppliers Employment, Salaries’ Payments, Payrolls, Staff training, Rotas, Health&Safety, Risk Management Till (POS) management, Open Table management, Bookings management Preparation of Financial Business Plans and Presentations for Investors, Reporting to the CEO, P&L, Cash Flow, Budget Management and Reports Management of Excel Cash Books, Bank Statements and Invoices of the Business, Document Storage; VAT return, Control of Payments due; Applications for licenses and different services (council, suppliers) Personal Assistance to the CEO: urgent tasks and requests on flights and hotels’ reservations, car rentals, emergencies, any research Menu preparation with the Head Chef; Urgent travel to markets/stores Marketing/Promotions/Events organisation through social media, suppliers and networking with clients
Management of 15 corporate clients’ all types of requests per day: travel, bookings, restaurants, holidays, transfers and rentals, flights, appointments, deliveries, events, gifts assistance, emergencies, unusual requests, shopping Promotion to a Dedicated Lifestyle Manager to provide a personal assistance to my own clients and building relationships with them (within 5 months)
SELFRIDGES & CO - Sfilatino Pop Up Store Foodhall, London, UK Store Administrator, Supervisor Recruitment, legal documents, payrolls, contracts, rotas, invoices, Health&Safety, financial reports and reports to the CEO Sales associate when needed, staff training, POS system, display management, opening and closing the store, supply and orders management, proposed to use ‘Deliveroo’
Set up 3 Panel Sessions - attracted 78 new customers Created a Marketing Plan for ‘Women in Business’ event and organised it in Redding in partnership with NatWest bank Preparation of documents for presentations and meetings, in control of monthly reports and database of the clients, developed toolkits for sales and clients’ increase
Ad hoc duties: organising CEO’s very busy lifestyle and schedule between Dubai, Qatar and London, managing emergency requests, arranging meetings, lunches and dinners, hotel & flights bookings for clients and guests, procurement management Cooperated with VIP clients from Dubai, Moscow and London for exhibitions
Administrative daily support and Personal Assistance to the CEO Monitored and presented marketing research on new potential clients and presented a 22-pages ‘’Digital Marketing Plan’’ for the company to make it global
Customer Service to VIP clients from Russia escorting them to each venue, fulfilling their needs and requests, distributing unsold tickets, ‘Tour Guide’ service, managing team-work
BA (Hons) International Events Management (2:1 Upper Second Class) Modules: HR, Project Planning, Business Strategy, Luxury Brand Management, Risk Management, Accounting, Business Marketing Dissertation: ‘’An Impact of Virtual Events on the Fashion Industry: Topshop Virtual Catwalk Show’’ Team member of an organisation of a Charity Event ‘’Bridges for Music’’ in University: 85 attendees and raised £5,560 to build a school in South Africa
Modules: Business Strategy, HR Management, B2B Marketing, Business Ethics, Digital Marketing