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Recent Graduate from London Metropolitan University, attaining Upper Second Class Honours In Fine Art. An experienced and competent Operational Retail Assistant, Graduated Waitress, Receptionist and Events Manager. Highly successful with proven abilities in planning direction, achieving targets and developing new and repeat business, regarding retail. Skilled in optimising team potential through the delivery of sales solutions, whilst promoting best-practice and encouraging a culture of self development. Now looking for a new challenging operation that offers a genuine opportunity for further development. Proven ability to plan, co-ordinate and oversee retail events with exceptional abilities in the areas of logistics and planning, multi tasking and business development. Able to provide the highest levels of service regardless of time constraints or special consideration. With outstanding presentation and communication skills, a strong communicator with customers and a full appreciation of team working and leadership by example. Confident, intuitive with drive and ambition to achieve and exceed company goals, targets and general required expectations. Very well organised, able to keep calm under pressure and focused on the task in hand. Supported by strong IT skills, familiar with full suite Microsoft Office as well as Mac & PC graphic design programs. I pride myself in being a polite, attentive, bubbly and easy going individual and put 100% of my attention to whatever I desire.
Requires long shifts. Worked alongside this agency for 2 years now to help aid my funding at University, this job requires me to work at different events all over London ranging from waitressing to cloakroom duty to Receptionist. Places I worked through the company goes as follows ; Alexandra Palace- Receptionist, Waitress, Cloakroom duty and Bar staff Bubble @ One Mayfair- Cloakroom, Bar Staff, Waitress SMART Christmas Parties @ Battersea - Cloakroom, Waitress and Bar staff Key responsibilities: Managing other staff members and ensuring efficiency Events co-ordinator Handling customer problems and complaints Handling Exchanges Ensure a happy, successful and motivated team by offering constant support, encouragement, incentives and praise
Required long shifts. Responsible and trusted with handling large amounts of cash on a day to day basis. A significant candidate for running day to day operations involving events taking place in the evenings, as well as designing posters and advertisement for those events. I trained new staff at the bar as well as training them with the correct waitressing skills. Was put in charge of collaborating events with clients/musicians who were performing at those events. I worked with children and put in charge of creating “fun-days” to help entertain them. There was a bakery on site so was put in charge of handling food as well as constant interaction with customers. Key responsibilities: Managing other staff members and ensuring efficiency Events co-ordinator Special promotions, display and events Promoting the organisation locally by liaising with local restaurants, other chains and the community in general Working across different departments to effect and implement change Handling customer problems and complaints Involved with the budgeting, planning and management of events Managed costs & expenditure to hit targets and meet projected profit
A significant candidate and responsibility for running day to day operations to meet the company’s targets and policies. Ensuring myself and other staff are accurate to the companies requirements and merchandised to the company’s standards, ensuring myself and staff are fully versed on the target for the day and excellent customer care standards are met. Key responsibilities: * Motivating a team of 8 to increase sales and ensure efficiency * Special promotions, displays and events * Developing & managing stock KPI’s * Promoting the organisation locally by liaising with local restaurants, other chains and the community in general * Developing, managing and monitoring Customer Development processes * Analysing sales figures and forecasting future sales volumes to maximise revenue Attending and chairing meetings with other Ask Italians’ across the Country When working behind the bar, the need to making sure each table are delivered with the required drinks within a respectful time frame. The ability to calculate change when delivered back to customers if needed, as well as the calculations if the bills were to be split on card.
Involved in the Regime of working with stock as well as front of house when dealing with customers on till and around the store. Key achievements include the learned ability to deal with customers on a day to day basis. Successfully achieved till assessors qualification. Contributed directly towards the achievement of outstanding results within both retail competing stores and sales within the store itself. Key responsibilities: Involved with the budgeting, planning and management of events and sales * Undertook all Administration duties necessary to ensure me with the equipped skills needed to i.e move stock, use a till and arrange and re-arrange the stores front of house clothing to an effective implementation of the programme * Worked with colleagues to integrate key skills into the vocational qualification * Supported the workplace programme * Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing * Dealt with customer enquiries always endeavouring to meet their expectations * Met regularly with Team Leaders to discuss sales figures and plan how they approach their work * Met with Company Directors who advised on the business strategy and future trends * Set targets in accordance with staffing levels, seasons and trends to improve revenue and profit * Managed costs & expenditure to hit targets and meet projected profit * Produced accurate and on time reports for Regional Management and always offered flexibility if asked to step in and take on extra duties when and if required * Dealt with customer complaints in a calm, professional and diplomatic manner and was confidently able to deal with a wide range of both internal and external customer issues effectively * Dealt with customer enquiries and converting as many as possible to sales. * Always ensured customers were greeted politely and courteously and their enquiry answered in a timely and professional manner * Provided professional communication to customers both face to face and over the telephone with excellent customer service at all times Ensured product knowledge was up to date and accurate at all times allowing me to confidently and accurately sell products that would meet and exceed my customers expectations Dealing with sales as and when required. * Walking the sales floor regularly, talking to colleagues and customers identifying and/or resolving issues