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• Dairy & inbox management • Pulling together weekly reports • Travel planning/booking • Arrange internal & external workshops • PowerPoint & Video presentations • Internal comms • Ad-hoc support for other directors/departments • Prioritising meetings, emails, workloads etc • Always act proactively • Expenses/invoices • General administration • Networking & Stakeholder management • Promotion, advertising & brand support • Comply with company policies • SharePoint & Yammer admin • Provide suggestions for improvement & help implement them • Manage own workload • Project management • Delegated authority • Office & interior design – PM for office move • Constantly looking for more efficient ways of working • Negotiation
• EA to 3 directors and their teams • Electronic diary management/inbox management • Prioritising directors time, meetings and emails • Creating diary/travel packs • Prepare directors for meetings • Process expenses & invoices • Handle highly confidential data • Organising workshops, events, travel; flights, trains, taxis, hotels, visas etc • Administrative support for directors and staff in the department • Train new & temporary PA employees • Inform the directors of any urgent actions needed in good time • Cover for other PA’s regularly • Deal with queries & resolve issues on behalf of directors/managers • Work Permits, AMEX Applications & other applications • Share Point Administrator - uploading training material, updating web pages, create surveys, HTML coding • Edit and create documents for directors
• Answering inbound calls and conducting outbound calls on behalf of UK Mail • Constantly giving top quality customer service • Customer Rescue, giving customers additional support • Contacting depots on behalf of the customers to resolve issues • Use computer systems to retrieve information on deliveries • Abide by the Data Protection Act • Ensure all data for each customer is taken and inputted correctly into systems • Take part in coaching and training fellow colleagues and new employees • Complaint handling • Reach targets for example with AHT and WRAP time within the extremely busy environment • Responding to emails from customers regarding complaints, queries etc.
English, Maths, Science, IT, Textiles, Business Studies, Sociology