I am an experienced Business Analyst, working with Lean Six Sigma methodologies. Currently acting as Project Manager in company wide global improvement projects. I have worked in both customer facing and internal roles. I posses an analytical mind and am passionate about finding solutions that balance company's interest with customer satisfaction.
Work history
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Business Excellence AnalystHotelbeds Group
Palma, SpainFull Time
My role sits within the Business Excellence Function supporting the Group to improve efficiency, productivity and operational excellence. My responsibilities and deliverables include:
• Internal consultancy - supporting internal cross - functional project teams to evaluate, design and implement process improvements to the supplier and client experience
• Simplicity Program: mapped client and supplier journey and based on the voice of the client/supplier focused on main pain points in initiatives to improve client/supplier experience.
• Delivering end-to-end support and solutions for global projects following DMAIC methodology to deliver optimization and standardization
• Project management for selected initiatives to be implemented
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Senior Customer Solutions Specialist - Vendor Compliance CoordinatorInternational Paper
- Kraków, PolandFull Time
My role was a single point of contact for all vendor compliance related matters, which meant I was accountable for process and procedural compliance adherence, reporting and improvements. I was leading and delivering compliance initiatives with cross-functional teams, which over the period of 2 years resulted in 50% reduction in the cost of non-compliance fines. I was also recognized with Key Drivers Award in People, Customers and Operational Excellence.
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Skills
- Six Sigma
- Agile Lean
- Project Management
- Business Analysis
- Clear Communication
- Customer Relations
- Customer Experience
- Building Relationships
- Process Improvement
- Process Design
Education
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Master of ArtsJagiellonian University
- Kraków, Poland
English philology - major in linguistics and intercultural communications.