Nadia Ruggiero

Operations Manager

  • LocationSunbury-on-Thames, United Kingdom



  • Administration
  • Data Entry
  • Email Handling
  • Office Management
  • Project Management

Work history


Operations Manager


Jul 2013
  • • Responsible for trafficking approximately 100 briefs per week ranging from an internal invite to complex multi-media campaigns across shoot production, digital, packaging and graphic design • Manage feedback loop to brief originators to ensure high quality briefs • Delivery/assignment of briefs to Project Managers • Planning of current & future projects • Identifying resource requirements & allocating resource • Interfacing with other areas of the business regarding briefs and ways of working • Forward planning of projects from a resource perspective • Worked with a Business Analyst to develop processes for new brief/resource management and was key in rolling out the new briefing and resource management tool Workfront across Marketing and Creative Media • Developed the resource management process that will be used in Workfront • Ownership of the briefing tool and driving forward improvements and new functionality • Manage freelance budget and manage freelance tracking, introduced a new process for managing and tracking freelancers • Developed the freelance recruitment process for the department • Provide a regular capacity planning report to senior management


Resource Manager


Jun 2011 - Jul 2013
  • • Responsible for managing the project scheduling for over 180 employees • Responsible for maintaining the master resourcing schedule • Work closely with Project Managers / producers to ensure that resources are allocated appropriately and aligned with project plans • Ensure projects have the required financial cover before allocating resource • Line manage 2 Resource Assistant • Generate reports for the weekly operations meeting • Train new staff on resource management best practice • Sourced and built a trusted network of freelance staff • Manage over 70 freelance staff • Manage relationships with a PSL of recruiters • Work with the Operations Director to effectively manage the freelance budget and financial reporting to the Finance Director • Assist the Operations Director in managing offshore resource


Resource Manager

Fortune Cookie

Jul 2010 - Jul 2011
  • • Responsible for maintaining the master resourcing schedule • Work closely with Project Managers to ensure that resources are allocated appropriately and aligned with project plans • Run weekly meetings with Project Managers and Department Heads to resolve any conflicts with resources • Responsible for capacity planning and forecasting report • Run weekly capacity meeting with Client Services / Sales Team and Operations Director • Organise and run daily vetting process • Responsible for setting up billable cost centres once projects have been signed off by clients • Responsible for updating master project reports and various client facing documents • Manage offshore and freelancer resource bookings • Involved with the implementation of a new online resource management system


Internal Operations Manager

Interaction London

Aug 2008 - Jul 2010
  • • Responsible for managing the client briefing process from proposal to end report • Support the Data Analyst team and Account Managers to build and deliver high quality client reports • Responsible for a team of up to 20 freelance researchers and interns, ensuring that they carry out all work correctly to the brief, desired standard and on time • Responsible for training new researchers and members of the team • Managed the tracking and monitoring process for several large campaigns • Manage and organise client events of up to 40 people • Produce event proposals and presentation • Organise web castings with production companies • Developed a project management system to manage company work flow and profitability on all accounts • Responsible for recruitment of researchers and internal team • Managed and implemented IL brand identity with design company • General office management – managing suppliers, IT and computing, successfully completed the office relocation in three weeks



Marketing Communications

University Of Greenwich

Aug 2003 - Jun 2006