Naomi Rich

Head of Operations

  • LocationBorehamwood, United Kingdom



  • Account Manager
  • Account Management
  • Client Services
  • Management
  • Problem Solving
  • Project Management
  • Relationship Management

Work history


Operations & Management


Mar 2016
  • I support agencies who are re-structuring by redefining their operating practices and processes with the aim of improving productivity and the ability to deliver to clients successfully while reducing costs and increasing profitability. I am skilled at identifying how to drive through change while maintaining agency culture.


Head of Operations

U-dox Creative Agency

Mar 2015 - Mar 2016
  • U-Dox is a multidisciplinary agency delivering high quality BTL KVs, digital, moving image, 3D & motion graphics and VR for global streetwear brands such as adidas, Foot Locker and Vans. Reporting into the Managing Directors, I had responsibility for implementing processes to manage creative and production workflows, financial reporting, quality initiatives, staff performance reviews and target setting, change initiatives and other improvements in the most cost effective, efficient and customer satisfying manner. When I joined U-Dox, there was no operational structure, staff development process, financial reporting or creative or production process. My remit was to assess company needs and develop and carry out an operational plan to implement the necessary processes to improve performance and profitability while maintaining the unique company culture. After leading U-Dox through this major transformation, I had responsibility for driving forward processes to ensure they are consistent and robust. Key achievement: Five months after joining, with U-Dox completely re-structured, the company regained a major retainer contract from adidas Originals. The client had seen that ‘the company had grown up’ recently and stipulated that I was included in the monthly core costs.


Digital Media Consultant


Jan 2014 - Jan 2015
  • Member of the team working on a UAE Government programme developing research and strategy proposals looking at how to roll out IT services across different Emirates. iPad teacher working in schools to model iPad lessons.


Account Director

Illumina Digital

Mar 2006 - Jan 2012
  • Lead on Illumina Digital’s largest client project delivering cross platform materials for a National Government agency ( £3m/year). Worked with UCL to manage the delivery of online tools for an ongoing research project. Concept development for Channel 4's online resources for Jamie's Dream School.


Senior Commissioning Editor

Aug 2001 - Mar 2006
  • Responsible for the strategic development and delivery of learnpremium and learnscotland (now seen at Developed and ran online daily news service for young people. Provided editorial consultancy to Managing Editors of Directgov and DfES websites. Account Manager on the production and delivery of SCORM packages for Northern Ireland’s national learning portal. Developed training package for customers in Malaysia and delivered training as part of a funded pilot.


Assistant Producer

Espresso Education

Feb 1999 - Aug 2001
  • Developed early broadband content pre- and post- launch. Developed initial customer training programme and recruited, trained and managed external training teams.


Classroom Teacher

London Schools

Aug 1991 - Feb 1999
  • Primary classroom teacher.