Work history
Group Sales Co-ordinator
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The Ritz-Carlton Hotel Company sets the gold standard in luxury hospitality worldwide. Working in a Sales Executive role proactively handling Benelux and Israel markets, whilst managing group co-ordination, supervising an intern and supporting two sales managers.
• Proactive and reactive account management of corporate clients, venue finders and event agencies based in the UK, Ireland, Benelux, France, Spain, Portugal, Italy, Greece and Israel.
• Managed the group co-ordination through manual tracking of group leads, revenue tracking, reporting, data analysis, technical support and compilation of industry trends.
• Supervised the progress and training of the group’s team intern from April 2014.
• Provided support to new and need hotels in the current portfolio of 89 Ritz-Carlton hotels, 2 Ritz-Carlton Reserve resorts, 3 EDITION and 2 Bulgari hotels.
• Business development in the form of telesales, appointments and events in the UK, Benelux and Israel. Organised and attended the first ever sales trip to Israel by The Ritz-Carlton Hotels.
• Planned and co-hosted familiarisation (FAM) trips to Berlin and Bahrain, partnering with Pro Sky and Gulf Air. The Bahrain FAM trip generated positive coverage in trade publications.
• Maintained a close working relationship with parent company Marriott International; through daily interaction with the Marriott Global Sales Office teams based across Europe and Israel.
• Successfully exceeded revenue goals by 48% in 2013 and 98% in 2014; achieving the company’s ‘Chairman’s Circle’ Rewards trips in 2014 and 2015.
Account Executive Training & Helpdesk
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Joined Korean Communications Agency, Cheil Worldwide, as an Account Executive in Samsung Electronics’ Online Marketing Centre (OMC), based within Cheil.
• Provided system training and support to Samsung Online Managers across Europe, responsible for content on Samsung.com/PT, DE, CH, AT, LV, EST, LT and IL respectively.
• Tasks included Samsung policy and guideline issue reporting related to individual Samsung.com /msamsung.com country websites.
• Involved in improving new global online marketing strategies; design projects and page load testing of new Samsung web- and mobile sites prior to the launch in 2011.
• Took on additional projects such as new content and image creation for the Samsung mobile sites; liaising with teams at HQ in Seoul, the United States and Cheil’s in-house design team.
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Skills
- Events
- Marketing PR
- Word
- Sales
- Online Marketing
- Customer Service
- International Relations
- Project Event Management
- Editing Proofreading
- Copywriting Skills
- French
- Luxury Hotels
- Social Media Content Management
- German
- Etiquette
Education
MA International Public Relations
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Dissertation: The Promotion of the Invented Language Esperanto through Online Media
Modules: IPR Theory, IPR Practice, Professional Writing, International Political Communications, International Marketing, Research Methods, IPR, the Internet & New Media; PR & Globalisation; Media Law
BA Joint Hons Literature and Languages (spanish
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